A friendly, professional, and customer-focused approach.
Strong interpersonal and relationship-building skills.
Strong organization and attention to detail.
Ability to work independently and as part of a team.
Comfort interacting with clients and customers in person.
Ability to work in a fast-paced event marketing environment.
Responsibilities
Communicate with clients and provide professional, responsive customer service.
Serve as a point of contact for client questions, updates, and requests.
Build and maintain strong relationships with clients and customers.
Represent client brands at promotional events, activations, and marketing campaigns.
Communicate product, service, and campaign information clearly and confidently.
Assist with event preparation, coordination, and execution.
Work closely with internal teams to ensure client expectations are met.
Maintain accurate records of client interactions, campaign updates, and event details.
Gather customer and client feedback and communicate relevant information to management.
Resolve routine questions or concerns in a timely and professional manner.
Participate in team meetings, training, and professional development opportunities.
Support additional client service and marketing initiatives as needed.
Desired Qualifications
Previous customer service, hospitality, sales, marketing, communications, or event experience.
Bachelor's degree or relevant experience.
We are seeking a motivated and personable Client Services Representative to join our growing event marketing team. This entry-level position is focused on building strong client relationships, supporting marketing campaigns, and ensuring a positive experience for both clients and customers.
The ideal candidate is an excellent communicator who enjoys working with people, solving problems, and representing brands in a professional and engaging manner.
Key Responsibilities
Communicate with clients and provide professional, responsive customer service.
Serve as a point of contact for client questions, updates, and requests.
Build and maintain strong relationships with clients and customers.
Represent client brands at promotional events, activations, and marketing campaigns.
Communicate product, service, and campaign information clearly and confidently.
Assist with event preparation, coordination, and execution.
Work closely with internal teams to ensure client expectations are met.
Maintain accurate records of client interactions, campaign updates, and event details.
Gather customer and client feedback and communicate relevant information to management.
Resolve routine questions or concerns in a timely and professional manner.
Participate in team meetings, training, and professional development opportunities.
Support additional client service and marketing initiatives as needed.
Qualifications
Strong verbal and written communication skills.
Friendly, professional, and customer-focused personality.
Excellent interpersonal and relationship-building skills.
Strong organization and attention to detail.
Ability to work independently as well as part of a team.
Comfortable interacting with clients and customers in person.
Positive attitude and willingness to learn.
Ability to work in a fast-paced event marketing environment.
Previous customer service, hospitality, sales, marketing, communications, or event experience is a plus but not required.
Bachelor’s degree or relevant experience is preferred but not required.
What We Offer
Paid training and hands-on experience.
Professional development and mentorship.
Experience working directly with clients and customers.
Exposure to event marketing, communications, and client relationship management.
Collaborative team environment.
Opportunities for professional growth and advancement.
Ideal Candidate
We are looking for someone who is outgoing, reliable, professional, and service-oriented. The right candidate enjoys interacting with people, takes initiative, communicates effectively, and is excited to build a career in client services, marketing, communications, or events.