Client Service Executive

Introduction


Overview

The Commercial Private Client Service Executive is a pivotal role responsible for delivering high-quality, personalized, and exceptional service to Private Client customers. This role involves managing the day-to-day account needs of an assigned portfolio of clients, ranging from relatively straightforward to more complex accounts. Reporting directly to the Private Client Commercial Client Service Supervisor, the Service Manager plays a critical role in driving client satisfaction, retention, and growth while contributing to the overall success of Arthur J. Gallagher (AJG).

How you'll make an impact

• Serve as the primary point of contact for Private Client customers, ensuring a seamless and high-touch client experience.
• Manage the renewal process end-to-end, delivering tailored insurance solutions that meet client needs in a timely and professional manner.
• Build, strengthen, and expand relationships with existing clients by providing bespoke, ongoing service and identifying opportunities for additional coverage.
• Actively contribute to client retention by delivering exceptional service and fostering trust and loyalty.
• Drive client growth by identifying and pursuing opportunities to cross-sell or upsell additional lines of coverage.
• Collaborate with internal teams to ensure the delivery of high-quality solutions that align with client expectations and AJG’s standards.
• Support a culture of performance excellence and continuous improvement within the team.

Key Contributions to Business Outcomes:

• Enhance client satisfaction and loyalty through exceptional service delivery.
• Contribute to client retention by addressing client needs proactively and effectively.
• Drive revenue growth by identifying opportunities to expand client relationships.
• Strengthen AJG’s value proposition by consistently delivering tailored, high-quality solutions.

#Remote #LI-LO1

About You

• 5+ years of experience in commercial insurance client service or account management, with a track record of independently managing moderately complex Small Business accounts
• An active P&C license and a strong understanding of insurance products, coverage options, underwriting principles, and service processes
• The ability to assess complex client needs and deliver tailored, value-driven solutions with confidence and precision
• A consultative approach to engaging clients, building trust, and influencing decisions aligned with their goals
• A proactive mindset for identifying opportunities to expand accounts, cross-sell, and strengthen relationships
• Strong decision-making skills to resolve challenges effectively, always keeping client outcomes in focus
• Exceptional organizational skills to manage multiple priorities while ensuring accuracy, compliance, and operational excellence
• A natural ability to lead through influence, collaborate effectively, and share knowledge to elevate team performance
• A forward-thinking mindset to continuously improve processes, leverage technology, and drive results in a fast-paced, evolving environment

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)