Guest Room Attendant

Overview

It is the responsibility of the Guest Room Attendant to clean guest rooms in their assigned area with the intention of removing all evidence of a previous guest. S/he ensures all amenities required to be in each room are present and displayed in the appropriate manner.  This person also ensures all fixtures are in perfect working order or notifies engineering of any deficiencies needing attention prior to future occupancy.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). 

Responsibilities

• Checks in at the assigned offices in respective tower to receive keys and assignment prior to starting shift.
• Fulfills department standards of preparing a maximum of 15 credits per shift.
• Checks rooms and notes repair needs prior to releasing room for future occupancy (doesn’t release deficient rooms).
• Treats guests with courtesy and respect.
• Must be appropriately groomed and wears the uniform provided in accordance with departmental specifications.
• Turns in all items found in guest halls or left in check out rooms in a timely manner.
• Becomes familiar with all Housekeeping terminology and abbreviations.
• Observes all safety precautions as instructed.
• Clean rooms according to procedures stated in the department guidelines (completing the department standard of preparing a maximum of 15 credits) except grave shift which is assigned tasks requiring immediate attention.
• Complete turn down service as assigned (on swing shift only).
• Obtain needed cleaning supplies (i.e., brush, brass polish, etc.) from linen lockers
• Responsible for signing in and out for keys prior to starting shift and going home.
• May be required to use small step stool to reach high areas of assigned cleaning.
• At the end of shift, turn in keys, supplies, and signed computer assignment sheet to the appropriate locations.     

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Positive attitude.
• Impeccable grooming.
• Energetic.
• Willing to comply with all rules and policies as set forth by the Hotel and department.
• Communication skills as needed to receive and respond to instructions given by the Housekeeping Department as well as applying to personal safety and guest safety.
• Must be able to work from a standing position and/or walking motion for extended periods of time.
• Dexterity in the hands and fingers needed to control mobile.
• Must be able to work from a kneeling position for extended periods of time.
• Must have visual capabilities needed to inspect their own work upon completion to avoid leaving deficient work.
• Culinary Academy Certification preferred.
• At least 6 months of experience as a Guest Room Attendant.

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Tipped Position

This position does not earn tips