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DVI Solution

Enterprise AV, UC, and IoT integrator

Field Service Engineer - Workplace Technology Solutions

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeManila, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • A minimum of 1 year of hands-on experience in AV, IT support, field service engineering, or a related technical role, with practical knowledge of hardware and software troubleshooting.
  • Demonstrated experience providing on-site technical support, including installation, maintenance, troubleshooting, or resolving technical issues at client locations.
  • Strong verbal and written communication skills, including the ability to prepare clear technical reports, document service activities, and communicate effectively with clients and internal stakeholders.
  • Experience with AV systems, video conferencing equipment, networking, or workplace collaboration technologies.
  • Good analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.
  • A customer-oriented mindset, responsibility, and professionalism.
  • Ability to work independently at client sites while collaborating effectively with internal teams.
  • Good organisational and time management skills, with the ability to handle multiple service requests.
  • Willingness and ability to travel to client sites across the Philippines as required.

Responsibilities

  • Perform on-site installation, configuration, testing, and commissioning of AV and workplace technology systems, including projectors, video conferencing equipment, displays, audio processors, and control systems.
  • Ensure equipment and systems are installed and configured according to technical specifications and customer requirements.
  • Conduct system functionality checks and testing to verify performance before client handover.
  • Work with project teams to support smooth implementation and delivery of solutions.
  • Conduct scheduled preventive maintenance on AV and IT equipment.
  • Perform corrective maintenance by diagnosing technical faults, repairing equipment, and replacing defective components when required.
  • Identify potential technical issues and recommend solutions to minimise system downtime.
  • Complete maintenance activities according to service schedules and customer requirements.
  • Provide on-site technical support to clients and troubleshoot and resolve hardware, software, and connectivity issues.
  • Diagnose and resolve technical problems involving AV systems, video conferencing platforms, network connectivity, and related workplace technologies.
  • Respond to service requests and technical incidents to minimise disruption to client operations.
  • Escalate complex technical issues to internal technical teams or vendors when necessary.
  • Provide clients with technical guidance and basic training on operating and maintaining AV and workplace technology systems.
  • Communicate with clients to understand technical issues and explain solutions clearly.
  • Maintain client relationships by providing professional, responsive, and reliable technical support.
  • Collaborate with sales and project teams to understand customer requirements and recommend suitable technical solutions.
  • Prepare and maintain service reports, maintenance records, troubleshooting logs, and technical documentation.
  • Document technical issues, corrective actions, and recommendations for future reference.
  • Record client feedback and communicate recurring technical issues to relevant internal teams.
  • Ensure service activities are documented and completed in accordance with company procedures.
  • Stay updated on emerging AV technologies, workplace collaboration solutions, and industry best practices.
  • Develop technical knowledge of AV equipment, video conferencing platforms, and related IT systems.
  • Participate in technical training and product knowledge sessions to improve troubleshooting and service capabilities.
  • Identify opportunities to improve service efficiency, system reliability, and customer satisfaction.

About the Company

DVI Solution

Enterprise AV, UC, and IoT integrator

DVI Solution provides digital workplace technology in Asia-Pacific, delivering audio-visual systems, unified collaboration, and workplace IoT for enterprises through end-to-end systems integration with a single-handshake contract. It designs, installs, and maintains customized AV environments for spaces from small meeting rooms to large venues, integrating collaboration tech with IoT and using Athena Analytics for data-driven insights. The company differentiates itself by offering an end-to-end regional deployment with a single point of contact and standardization across multiple countries, avoiding outsourcing and emphasizing hybrid work and analytics. Its goal is to help Asia-Pacific enterprises build consistent, efficient, and measurable digital workplaces by delivering integrated AV, collaboration, and IoT solutions with ongoing support.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2002

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