Account Manager - Multiple Teams

About the team This team helps fashion marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities: - Acquire and incubate brands, principals and big merchants that contribute large GMV share - Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality - Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs - Maintain service quality provided by seller (low cancelation and return rate), shipping LT, and other components to increase conversion rate and customer satisfaction - Manage merchants by leveraging scalable incubation and management programs and tools Minimum Qualifications - Bachelor's Degree or above - 3+ years of experience in e-commerce industry - Excellent interpersonal and negotiation skills - Medium oral proficiency in Mandarin Chinese to support clear communication with Chinese-speaking sellers within portfolio - Attention to detail, affinity with numbers, logical and problem solving skill - A good team player, fast learner and open to changes - Proficient in Excel and PowerPoint Preferred Qualifications - Direct experience in relevant categories preferred - Strong connections with brands and big sellers are preferred