Full-Time

Porting Analyst

Rejections

Posted on 9/9/2025

Weave

Weave

1,001-5,000 employees

Communication platform for dental and optometry

No salary listed

Lehi, UT, USA

Hybrid

Mandatory in-office work Monday-Wednesday; optional WFH Thursday/Friday.

Category
Customer Experience & Support (1)
Required Skills
Salesforce
Requirements
  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • 1–2 years of experience in telecommunications, customer support, number porting, or a related field preferred.
  • Experience working in a ticketing, CRM, or case management system is a plus.
  • Understanding of Local Number Portability (LNP) processes and terminology is highly desirable.
  • Familiarity with Customer Service Records (CSRs), billing statements, and telecom documentation.
  • Basic knowledge of FCC/telecom compliance guidelines is a plus.
  • Strong problem-solving and analytical thinking to quickly interpret rejection reasons and determine next steps.
  • Excellent written and verbal communication skills for working with internal teams, carriers, and customer offices.
  • High attention to detail with the ability to manage multiple cases simultaneously.
  • Strong organizational skills to track and resolve rejections efficiently.
  • Ability to work independently while also collaborating within a team environment.
  • Proficiency with common business software (Salesforce, Google Workspace).
  • Comfort with learning and navigating CRM/ticketing systems.
Responsibilities
  • Assess port rejections assigned daily.
  • Identify and interpret the specific rejection reason to determine the appropriate resolution path.
  • Reach out to customer offices, carriers, or internal teams to gather missing information or documentation.
  • Accurately document actions taken, communications made, and resolution steps.
  • Ensure all records are updated to maintain transparency and continuity of case handling.
  • Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences.
  • Contribute to reducing porting rejections by flagging recurring issues or process gaps.
  • Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections.
  • Maintain high attention to detail to prevent repeated rejections and ensure first-pass success.
  • Provide feedback on common rejection trends to help refine onboarding and porting processes.
  • Collaborate with team members to share best practices and improve overall efficiency.
Desired Qualifications
  • Prior experience in telecom, porting, or carrier relations, and can navigate CSRs, bills, and LNP processes with confidence.
  • Natural problem-solver who thrives on untangling tricky cases and finding the fastest path to resolution.
  • Keen eye for detail and can spot errors or missing information that others might overlook.
  • Excellent communicator who can explain complex issues clearly and professionally.
  • Highly organized and can manage multiple rejections at once without dropping the ball.
  • Enjoy collaboration and sharing insights to help the team reduce rejections overall.
  • Tech-savvy and comfortable learning new systems quickly.
  • Take pride in being customer-focused, ensuring the porting process is as smooth and frustration-free as possible.

Weave provides a patient communication platform for dental and optometry practices. It helps small and mid-size healthcare providers manage patient interactions through an integrated SaaS suite that includes appointment scheduling, reminders, two-way texting and calling, patient reviews, and remote features like a virtual waiting room. The product works by offering these tools in a subscription-based service, with different pricing tiers based on practice size and feature needs, so clinics can smoothly run daily operations and engage patients across channels. Weave differentiates itself by delivering an all-in-one communications solution tailored specifically to dental and optometry offices, including remote communication options to support social distancing. The company’s goal is to improve operational efficiency, boost patient engagement, and drive revenue growth for its clients by providing reliable, continuous updates and support.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Lehi, Utah

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • 17.4% Q1 2026 revenue growth to $61.3M with $2.5M operating income exceeds guidance.
  • Board adds Ryan Dubin and Edward Robson on April 28, 2026, enhancing capital allocation.
  • Partnerships with CareCredit and ADA boost distribution for 40,000 customer locations.

What critics are saying

  • Henry Schein's Dentrix Ascend consolidates communication into PMS, eroding Weave in 12-24 months.
  • OpenDental's native texting and VoIP drive churn among SMBs within 6-12 months.
  • Internet outages disable Weave phones entirely without mandatory LTE failover in 3-6 months.

What makes Weave unique

  • Weave integrates AI-powered Call Intelligence with PMS writebacks for seamless patient workflows.
  • Insurance Eligibility RPA achieves 90% verification rates, automating dental admin tasks.
  • Agentic AI automates voice calls, scheduling, and payments across healthcare verticals.

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Benefits

Remote Work Options

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
AbstractCore
Apr 9th, 2026
Weave system requirements for dental practices in 2026.

Weave system requirements for dental practices in 2026. Weave is not a practice management system. It does not store your patient records or imaging data. It is a patient communication and VoIP phone platform that sits alongside your existing practice management software and connects to it. That distinction matters when you are thinking about system requirements. Weave does not require a dedicated server. There is nothing to install on a server in your back office. What it does require is a reliable internet connection, a compatible network, and workstations that can run its desktop application alongside your PMS. Here is what your practice needs to run Weave without issues. What Weave actually is. Weave combines a VoIP phone system with a patient communication suite. When a patient calls your practice, Weave pulls their information from your practice management software and displays it on the staff member's screen before they even pick up the phone. No more asking for name and date of birth while the patient waits. On top of the phone system, Weave handles two-way text messaging, automated appointment reminders and confirmations, online review requests, digital forms, insurance verification, and payment processing. All of it runs through a single desktop application and mobile app. Weave integrates with Dentrix, Eaglesoft, Open Dental, Curve Dental, and most other major dental practice management platforms. The integration depth varies by platform, so confirm your specific PMS compatibility with Weave before committing. Internet and network requirements. Because Weave runs on VoIP and the cloud, your internet connection is the most critical infrastructure requirement. Call quality, text delivery, and application responsiveness all depend on it. Workstation requirements. What your IT provider handles for Weave. Weave has its own installation team that handles the initial phone system setup, number porting, and onboarding. However, your IT provider plays an important role before, during, and after the install. Before installation. Your IT provider needs to verify that your network meets Weave's requirements, that your router is compatible, and that your internet speed and stability are sufficient for VoIP. A poor network assessment before installation is the leading cause of call quality issues after go-live. During installation. Weave's installation team handles the physical phone setup. Your IT provider coordinates network access, confirms firewall settings do not block VoIP traffic, and ensures the Weave desktop application is installed and syncing correctly on all workstations. After installation. Your IT provider manages ongoing workstation health, operating system updates, and network monitoring. If internet performance degrades, call quality is the first thing practices notice. Proactive network monitoring catches issues before they affect the front desk. HIPAA considerations. Weave is HIPAA compliant and provides a Business Associate Agreement. However, your practice remains responsible for workstation-level safeguards. Access controls, screen lock policies, and staff training are all your responsibility regardless of which communication platform you use. Frequently asked questions. Does Weave work with Dentrix and Eaglesoft? Yes. Weave integrates with both Dentrix and Eaglesoft, and these are two of the most highly rated Weave integrations among dental users. The integration pulls patient data into the Weave interface when a patient calls. Confirm your specific version compatibility with Weave before purchasing. What happens to its phones if the internet goes down? Weave runs entirely on your internet connection. If your internet goes down, your Weave phones and the desktop application go offline. This is why a backup LTE internet connection is strongly recommended for practices running Weave. Many dental IT providers set up automatic LTE failover so the switch happens without any staff intervention. Can Ekim IT keep its existing phone numbers? Yes. Weave supports number porting, which transfers your existing practice phone numbers to the Weave system. The porting process takes time and is handled by Weave's installation team. Your IT provider should be present or available during the port to address any network issues that come up. Does Weave replace its practice management software? No. Weave is a communication and phone platform, not a practice management system. It does not handle clinical charting, treatment planning, imaging, or insurance billing. It connects to your existing PMS and adds communication tools on top of it. Does your network meet Weave's requirements? Ekim IT Solutions works exclusively with dental practices. Ekim IT serve New England and New York with on-site support and dental practices nationwide with remote support. Security, compliance, and everything in between so you can focus on patients. Ezra Angelo

Yahoo Finance
Mar 30th, 2026
Weave Communications adds two directors to board in cooperation agreement with Engine Capital and 2717 Partners

Weave Communications has appointed Ryan Dubin and Edward Robson as independent directors to its board, effective immediately. The appointments were made pursuant to a cooperation agreement with Engine Capital and 2717 Partners. Robson brings private equity and public market investing experience, whilst Dubin has expertise in corporate strategy, capital allocation and capital markets. The board will establish a new Finance Committee, which will include both new directors alongside David Silverman and Tyler Newton, with Silverman serving as chair. Under the cooperation agreement, the board will search for a third independent director with executive-level software operating experience. Weave is a vertical SaaS platform providing AI-powered patient engagement and payment solutions for small and medium-sized healthcare practices.

The Associated Press
Feb 19th, 2026
Weave reports 17% revenue growth to $239M with record margins and $12.9M free cash flow

Weave Communications, a healthcare-focused vertical SaaS platform, reported fourth-quarter revenue of $63.4 million, representing 17% year-over-year growth. The company achieved a GAAP gross margin of 72.7% and non-GAAP income from operations of $2.3 million. For full-year 2025, Weave generated $239 million in revenue, up 17% from the prior year. The company reported non-GAAP net income of $6.6 million and free cash flow of $12.9 million. Weave added 4,628 net new customer locations during the year, bringing its total to 39,625 locations. The company announced partnerships with CareCredit and the American Dental Association, and launched Insurance Eligibility, a robotic process automation solution for dental practices. Weave provides AI-powered patient engagement and payment solutions for small and medium-sized healthcare practices.

Business Wire
Feb 18th, 2026
Weave launches RPA-powered insurance eligibility tool achieving 90% verification rate for dental practices

Weave, a customer experience platform for healthcare businesses, has launched Weave Insurance Eligibility, a solution that uses robotic process automation to improve insurance verification for dental practices. The technology automatically retrieves real-time data from insurance portals, addressing gaps left by traditional clearinghouses. The system achieves an average verification rate of 90%, significantly reducing administrative burden. By automating manual verification tasks, the platform allows staff to focus on patient care whilst improving reimbursement accuracy and reducing outstanding receivables. Weave serves nearly 40,000 customer locations and integrates with practice management systems to handle scheduling, insurance verification and payments. The company was named a 2025 Best Software Awards winner for healthcare software products by G2.

PR Newswire
May 6th, 2025
Elevate Capital Portfolio Company TrueLark Acquired by Weave Communications

Elevate Capital portfolio company TrueLark acquired by Weave Communications.

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