Hypebeast

Online streetwear retailer with editorials

Customer Service Associate

Customer SupportConfirmed live in the last 24 hours

Part-timeHong KongNo salary listedIn-person

About the Job

Requirements

A High Diploma or Associate Degree is required.
Fluency in spoken and written Chinese and English is required.
Strong attention to detail and the ability to inspect and accurately assess product condition are required.
Good interpersonal and communication skills are required to handle customer concerns tactfully.
A proactive solutions mindset and organized, methodical, and strong time-management skills are required.
Comfort with hands-on processing tasks, including unpacking and handling merchandise, is required.
Proficiency in basic administrative office suite software, such as MS Office and Google Drive, is required.
Availability to work on-site on scheduled weekdays, including during peak or busy periods, is required.

Responsibilities

Receive, unpack, and process incoming customer returns and exchanges in a timely and organized manner.
Thoroughly inspect returned items for condition, completeness, and eligibility against company return policies.
Accurately update internal systems and records to reflect the status of each return and exchange, ensuring data integrity for cross-team awareness.
Proactively communicate with customers to resolve issues arising from returns or exchanges, including missing items, condition discrepancies, and damaged goods, with professionalism.
Liaise closely with other Customer Service team members to ensure cases are handled consistently and efficiently.
Maintain service awareness and attention to detail.
Support the reporting manager with ad hoc tasks and duties.

Desired Qualifications

Experience in customer service, returns or logistics, or related fields is highly preferred.
Experience in the e-commerce industry is a plus.
Experience with order management tools is preferred.

HBX is a curated global online and physical commerce business for established and emerging brands across fashion, footwear, accessories, home, and lifestyle. HBX connects cultural discovery with transactions through a considered assortment, online shopping, a Hong Kong store, and its HBX Pro membership program.

We are seeking a part-time Customer Service Associate to join our Customer Service team! This on-site role is responsible for handling customer returns and exchanges - from receiving and inspecting returned items to updating our systems and resolving any issues directly with customers. Accuracy, a keen eye for detail, and a customer-centric mindset are essential. An understanding of how the e-commerce business operates will be beneficial, and the ability to work closely with the wider Customer Service team will be crucial. So if you are a detail-oriented individual with a strong work ethic looking for a flexible part-time opportunity in e-commerce, then we want to meet you!

Responsibilities:

Receive, unpack, and process incoming customer returns and exchanges in a timely and organised manner.
Inspect returned items thoroughly for condition, completeness, and eligibility against company return policies.
Accurately update internal systems and records to reflect the status of each return and exchange, ensuring data integrity for cross-team awareness.
Proactively communicate with customers to resolve any issues arising from returns or exchanges (e.g. missing items, condition discrepancies, damaged goods) with a high level of professionalism.
Liaise closely with other members of the Customer Service team to ensure cases are handled consistently and efficiently.
Maintain a high level of service awareness and attention to detail at all times.
Support the reporting manager with ad-hoc tasks and duties.

Requirements:

High Diploma, or Associate Degree holder.
Experience in customer service, returns/logistics, or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
Fluent in Chinese and English for both spoken and written communication.
Strong attention to detail with the ability to inspect and assess product condition accurately.
Experience with order management tools is preferred.
Good interpersonal and communication skills, with the ability to handle customer concerns tactfully.
Possess a proactive solutions mindset; organised and methodical with strong time management skills.
Comfortable with hands-on processing tasks, including unpacking and handling merchandise.
Proficient in basic administrative office suite software, e.g. MS Office, Google Drive.
Available to work on-site on scheduled weekdays, including during peak/busy periods.

About the Company

Hypebeast

Online streetwear retailer with editorials

HYPEBEAST operates as an online platform for men's contemporary fashion and streetwear that combines e-commerce with editorial content. It sells clothing, footwear, and accessories and often features limited-edition collaborations and capsule collections, with products delivered through its online store. Its editorial side publishes news, trend reports, and features on fashion and culture, helping to attract and engage a young, urban audience and monetize through advertising and sponsored posts. The platform differentiates itself by pairing direct-to-consumer retail with curated cultural content and exclusive drops, creating a destination that blends shopping with media. The company aims to be a global hub for streetwear and contemporary fashion, connecting trends, brands, and consumers through both commerce and editorial influence.

Company size: 501-1,000
Company stage: IPO
Headquarters: Hong Kong
Founded: 2005

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