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Wells Fargo

Diversified financial services: banking, lending, investments

Senior Credit Product Portfolio Representative - Inside Sales Representative

Retail & Commercial BankingUpdated on Nov 10
Full-timeNo salary listed

About the Job

Requirements

  • Requires 2+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • Accept and adhere to high ethical standards and personal values in decision-making and when dealing with others.
  • Have 2 years of prior sales experience and/or customer service experience.
  • Apply advanced problem-solving skills and/or sophisticated sales techniques.
  • Have experience with equipment finance and leasing.
  • Remain reliable, dedicated, and committed to fulfilling obligations and working as part of a team.
  • Remain calm and thoughtful in challenging or frustrating circumstances, and recognize when deals should be escalated to management.
  • Be highly organized and able to grasp strategic and tactical issues involved with client relationships.
  • Work with minimal supervision and establish relevant priorities for administrative work associated with departmental activities.
  • Manage complaints and objections effectively and professionally.
  • Comply with applicable outside-activities or personal-investing policies; affected employees must provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable requirements.
  • Follow applicable credit, market, financial crimes, operational, and regulatory compliance policies and procedures; fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.

Responsibilities

  • Make outbound calls and take inbound calls to sell new or additional products and services.
  • Clearly articulate differences among industries, programs, and market segments, using advanced knowledge of the company, its products, and its services.
  • Use advanced problem-solving skills and sophisticated sales techniques, applying advanced knowledge of the sales process.
  • Act as a liaison between internal departments and merchants, clients, or customers to reach sales conclusions.
  • Analyze relationship profitability and recommend account disposition to management.
  • Support the building and maintenance of effective relationships with existing clients through support of the functional area.
  • Assist in setting performance standards to enhance client satisfaction.
  • Perform complex administrative, transactional, operational, and customer-support tasks within the functional area.
  • Interact with senior peers and functional partners on a wide range of requests, including direct interaction with external clients and liaison work across functional areas.
  • Participate in client-related or ad hoc projects and teams.
  • Partner with product-management functional partners to provide feedback on evolving market needs and help improve the innovation, design, and delivery of credit solutions.
  • Support less experienced staff by providing subject-matter expertise.
  • Interact with the immediate team, functional area, and internal peers outside the work group on a wide range of information.
  • Complete special projects as assigned.
  • Follow applicable risk programs, monitor and identify risk, escalate and remediate issues, and make sound risk decisions in keeping with business-unit risk appetite and program requirements.

Desired Qualifications

  • Experience with equipment finance and leasing.
  • Two years of prior sales experience and/or customer service experience.

About the Company

Wells Fargo

Diversified financial services: banking, lending, investments

Wells Fargo offers a broad set of financial services, including banking, mortgages, investing, credit cards, and wealth and business banking, to individuals, small businesses, and large corporations. Its products combine everyday banking with lending, investment products, and advisory services, accessible through branches, ATMs, and online or mobile platforms. The company earns mainly from interest on loans, banking fees, and commissions on investment products, supported by a large network and secure technology. Its goal is to help customers manage, preserve, and grow their money through trusted, accessible, and comprehensive financial solutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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