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Broadview Federal Credit Union

Member-owned financial cooperative delivering banking services

Branch Manager

Full-Time
$72.2k - $88.4k
Mid
Associate's
Albany, NY, USA
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • A minimum of three years of Branch Management experience, or an equivalent combination of experience and education.
  • A minimum of three years of service experience with proven results.
  • An Associate degree in Business or a related field is preferred.
  • A proven record of success in a leadership role.
  • Strong organizational and multitasking skills.
  • Effective interpersonal, verbal, written, and auditory communication skills.
  • The ability to adapt to change and think strategically.
  • Flexibility to work at any location at any time based on business needs.
  • The ability to lift at least 10 pounds and stand for long periods of time.
Responsibilities
  • Bring Broadview’s mission to life by ensuring an exceptional member experience.
  • Model and coach the branch team on deepening member relationships, member advocacy, and business development.
  • Build relationships with commercial clients in partnership with Commercial Lending and Business Development.
  • Collaborate with other departments and CUSOs to deliver exceptional concierge member service.
  • Advance employee development and succession planning through regular performance appraisals, feedback, and individual development plans.
  • Ensure ongoing staff training and development through direct observations, meetings, dashboard reviews, development plan progress, goals, and overall performance.
  • Maintain knowledge of current Credit Union products, services, policies, procedures, and NCUA regulations.
  • Achieve branch operational objectives and ensure the team complies with Credit Union policies, procedures, and audits.
  • Monitor internal and external building and grounds maintenance to ensure a positive and safe member and staff experience.
  • Assist with recovery and restoration tasks assigned during a disaster recovery situation, as well as regular disaster recovery testing.
  • Establish, model, and lead a positive community presence by representing the Broadview brand in member interactions, community and volunteer events, committees, and council representation.
Desired Qualifications
  • Bilingual individuals fluent in a second language in addition to English are highly encouraged to apply.

About the company

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Broadview Federal Credit Union

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Broadview Federal Credit Union is a member-owned, not-for-profit financial cooperative serving individuals and businesses in New York’s Capital Region, Binghamton, Syracuse, and Buffalo. It provides standard deposit and loan products, mortgages, commercial lending, and digital banking through online and mobile platforms. Profits are reinvested back into the credit union to offer more competitive rates, lower fees, and enhanced member guidance, supported by financial education resources. Its goal is to help members achieve better financial health and support community growth by focusing on people over profits and engaging in community initiatives.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Albany, New York

Founded

1934

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Simplify's Take

What believers are saying

  • Broadview won Freddie Mac’s 2026 Home Possible RISE Award on May 19, 2026.
  • Broadview’s news page on August 3, 2026 cites accelerating commercial growth across New York.
  • Broadview awarded more than $220,000 to nonprofits on September 3, 2026, reinforcing community loyalty.

What critics are saying

  • Moody v. Broadview Federal Credit Union, filed January 2026, exposes ADA and EFTA litigation risk.
  • Broadview’s 2026 growth concentrates heavily in New York, tying performance to local member demand.
  • Large sponsorships like the $31.75 million UB deal strain returns if account growth disappoints.

What makes Broadview Federal Credit Union unique

  • Broadview combines Albany roots with Buffalo reach, giving unmatched New York credit-union scale.
  • Its commercial real estate team financed over $40 million in Buffalo during 2026.
  • The March 2026 University at Buffalo deal spans naming rights, scholarships, and debit cards.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Remote Work Options
  • Professional Development Budget