Full-Time
Technical Account Manager
Posted on 8/31/2023
Stripe
10,001+ employees
Online payment processing solutions provider
No salary listed
Senior
Seattle, WA, USA + 3 more
More locations: San Francisco, CA, USA | Chicago, IL, USA | New York, NY, USA
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on the volume of transactions processed. Its offerings include core payment services, billing tools for subscriptions, solutions for managing payments in marketplaces, and additional services like fraud prevention, business financing, and identity verification. Stripe's goal is to make online payments straightforward and accessible for businesses of all sizes.
Company Size
10,001+
Company Stage
Private
Total Funding
$10.6B
Headquarters
South San Francisco, California
Founded
2010
Simplify's Take
What believers are saying
- Stripe's partnership with Shopify enables stablecoin payments, expanding its crypto market presence.
- Acquisition of Privy simplifies crypto onboarding, enhancing user experience in crypto payments.
- Investment in PostHog provides strategic insights, boosting Stripe's data-driven decision-making.
What critics are saying
- Competition from AI-powered e-commerce tools like Remark could impact Stripe's market share.
- Rise of stablecoins and blockchain platforms may challenge Stripe's traditional payment model.
- Sophisticated bots threaten digital identity, potentially undermining Stripe's fraud prevention tools.
What makes Stripe unique
- Stripe offers a comprehensive suite of payment APIs for online businesses.
- Stripe's platform supports a wide range of industries, from e-commerce to marketplaces.
- Stripe's fraud prevention tools, like Radar, enhance transaction security for businesses.
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Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%Startups working on AI-powered e-commerce tools often rely on external data or user signals to build and improve their models. But Remark lets thousands of human experts chat with users while they are purchasing items, and then using that knowledge to train models.
Amelia integrates with Stripe and PayPal, allowing you to accept payments directly at the time of booking.
As competitors like Stripe and PayPal also roll out blockchain-powered products, Coinbase is positioning itself as a key player in the evolving digital payments landscape.
Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more. 1Password, the Canadian password management company, announced Monday a strategic collaboration agreement with Amazon Web Services that puts the firm in position to capitalize on surging enterprise demand for security tools designed for artificial intelligence and cloud-native environments.The partnership is a major milestone for 1Password, which has transformed from a consumer-focused password manager into an enterprise security platform serving one-third of Fortune 100 companies. The collaboration comes as organizations increasingly struggle to secure AI agents, unmanaged devices, and unauthorized applications that traditional security tools cannot monitor or control.Monica Jain, 1Password’s head of go-to-market partnerships, told VentureBeat in an exclusive interview that the AWS collaboration has delivered explosive growth over the past 18 months. Contracts sold through AWS average four times larger than typical deals, with win rates exceeding 50 percent across all customer segments from small businesses to large enterprises.“According to the AWS ISV partner team, in late 2024 they witnessed that 1Password had reached a level of progress that they have not seen in other ISVs,” Jain told VentureBeat. “Within seven months, most ISVs take about 24 to 36 months to get to the point that we got in a very short period of time.”The strategic collaboration agreement, or SCA, makes 1Password the first Canadian independent software vendor to secure such a partnership with AWS
PostHog, a San Francisco-based startup, raised $70 million in Series D funding at a $920 million valuation. The round was led by Stripe, with participation from GV, Y Combinator, and Formus Capital. The funds will be used to expand operations and development efforts.