Full-Time

Technical Account Manager

Updated on 6/11/2024

Stripe

Stripe

5,001-10,000 employees

Online payment processing and financial infrastructure

Financial Services
Data & Analytics

Senior

Seattle, WA, USA + 4 more

Required Skills
Communications
SQL
Requirements
  • 5+ years experience in enterprise level client-facing work
  • Strong product sense and energized by the challenge of solving difficult user related problems
  • Strong written and verbal communication skills
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones
  • Strong technical troubleshooting skills and experience interfacing with technical teams
  • Adept client relationship management skills
  • Ability to engage in business-level and technical conversations at multiple levels of the organization
Responsibilities
  • Provide a gold standard experience to your assigned accounts’ key stakeholders
  • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
  • Foster long term user relationships that grow loyalty to Stripe and Stripe products
  • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
  • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
  • Lead user facing meetings both in person and through video chat
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long term solutions

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

11%

1 year growth

17%

2 year growth

21%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.