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Teleperformance Spain

Runs multilingual customer support and sales services

Arabic Speaking Sales Development Representative - Google Ads Products

Sales Development RepresentativePosted on Nov 11
Full-timeBarcelona, Spain€21k - €24k

About the Job

Requirements

  • C2 level of Arabic and a good level of oral and written English.
  • Sixteen months of previous sales experience is desirable, rather than required.
  • Ability to work independently and manage responsibilities with occasional guidance.
  • Solid customer relationship management experience, including navigating customer relationship management platforms, analyzing customer data, and supporting sales strategies.
  • Ability to work in a goal-oriented environment.
  • Ability to work collaboratively with a team.
  • Business acumen, including evaluating business performance and supporting decision-making.
  • Customer-focused approach.
  • General understanding of the diversity of the Middle East market and cultural differences in the region.
  • Familiarity with Middle East and North Africa business practices and etiquette.
  • Ability to communicate effectively with professionals from different Middle East countries and understand nuances of Arabic business communication and regional formal and informal communication styles.
  • Multicultural sensitivity and ability to build trust with people from different cultural backgrounds.
  • Knowledge of predominant values in the Middle East region.
  • Understanding of data privacy regulations in Middle East countries.
  • Familiarity with relevant business laws and regulations in the region.

Responsibilities

  • Make outbound customer calls to promote and sell services.
  • Create, maintain, and update a customer database with complete information.
  • Consolidate and build the customer base.
  • Record outbound call history and customer responses in detail.
  • Ensure consistent customer follow-up.
  • Monitor competitors’ products or services and develop selling strategies.
  • Handle customer needs and inquiries.

Desired Qualifications

  • Sixteen months of previous sales experience.
  • Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
  • Work effectively with others and share ideas and resources to achieve common goals.
  • Understand and manage emotions to foster positive relationships and improve the impact of actions.
  • Consider and appreciate diverse perspectives and ideas.
  • Evaluate information and arguments and make informed decisions based on data insights.
  • Approach problems and challenges with a focus on practical and effective solutions.
  • Apply an innovative, creative, proactive mindset to problem-solving and identifying opportunities.

About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1989

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