Account Services Coordinator

Staples is business to business. You're what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! 

The Account Services Coordinator (Bilingual English/French) is a key support partner to the Account Services team, helping execute promotional merchandise programs and customer e-stores for leading national and global brands. This role is responsible for coordinating administrative and operational tasks that support program launches, product management, vendor communications, e-store maintenance, and client deliverables while ensuring project timelines are met and customer expectations are exceeded.

What You'll Be Doing:

• Support the day-to-day execution of customer promotional merchandise programs and branded e-stores.
• Confirm pricing with suppliers and vendors for products used across client programs.
• Coordinate product samples, including ordering, packing, shipping, receiving, and returns.
• Obtain, review, and organize product images and marketing assets.
• Prepare, format, and upload product content to online e-store platforms.
• Assist with e-store testing, quality assurance, troubleshooting, and ongoing updates.
• Support promotional pricing updates, product launches, discounts, and special campaigns within internal systems and e-stores.
• Coordinate translations for e-store content and marketing materials when required.
• Assist with client meeting preparation, including presentations, product shipments, and event support.
• Partner with Account Services, Program Specialists, Merchandising, and Business Development teams to ensure successful program execution.
• Communicate with vendors regarding pricing, product information, image requests, virtual samples, and delivery timelines.
• Proactively identify risks to project timelines and communicate concerns to the appropriate stakeholders.
• Provides backup support to client site sales and/or boutiques as required.

What You Bring To The Table:

• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Exceptional attention to detail and commitment to delivering accurate, high-quality work.
• A collaborative mindset and desire to support teammates across multiple functions.
• Excellent verbal and written communication skills.
• A positive, proactive, and solution-oriented approach to problem solving.
• Ability to adapt in a fast-paced environment with changing priorities.
• Interest in promotional marketing, merchandising, branding, or e-commerce programs.
• A continuous improvement mindset with a focus on efficiency and process optimization.

What's Needed- Basic Qualifications:

• Bilingual capabilities in English and French.
• High school diploma or equivalent.
• 3+ years of professional experience in account support, merchandising, marketing, e-commerce, customer service, project coordination, or a related field.
• Proficiency with Microsoft Office applications, including Excel.
• Strong organizational, time management, and prioritization skills.
• Ability to work independently while contributing effectively within a team environment.

What's Needed - Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration, Marketing, Merchandising, Commerce, or a related field.
• Experience supporting e-commerce platforms, online product catalogs, or branded storefronts.
• Experience coordinating suppliers, vendors, or promotional merchandise programs.
• Familiarity with ERP systems, product content management tools, or digital marketing platforms.
• Experience working in a client-facing or account support environment.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

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