IHG

Global hotel company

Director of Sales & Marketing

Marketing Generalist & ManagementPosted on Nov 12

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree, higher education qualification, or equivalent in marketing or a related field is required.
Two to four years of experience in a hospitality or hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and work experience, is required.
The candidate must speak the local language.

Responsibilities

Manage everyday activities, plan and assign work, and ensure appropriate staffing levels.
Develop the team and improve colleague performance through coaching and feedback; create performance and development goals; and recognize good performance.
Train colleagues to ensure compliance with expected standards and that they have the tools needed to work efficiently.
Recommend or initiate human-resources actions as needed.
Promote a positive working environment and connect departments to foster a unified team.
Meet personal and team sales goals and maximize profitability.
Achieve budgeted revenues and sales goals; participate in preparing the annual departmental operating budget, hotel marketing plan, business plan, and financial plans.
Help prepare departmental budgets and financial plans, including the hotel marketing plan.
Create and implement sales plans to increase occupancy, average rates, food and beverage sales, and banquet sales.
Produce monthly reports and sales forecasts to analyze market and sales trends, coordinate revenue and market-share activities, and monitor performance against revenue plans.
Assist guests with requests or complaints.
Provide guests with information about loyalty programs, local attractions, restaurants, and hotel facilities.
Develop and maintain relationships with key clients and external contacts to generate group and convention business, including room, food and beverage, and catering or banquet sales.
Schedule conventions and business-group activities and coordinate with hotel departments to deliver services agreed upon with prospective clients.
Raise awareness of the hotel and brand locally.
Identify improvements to marketing activities and hotel sales performance and work with other departments.
Perform ad hoc duties as needed.
May manage professional-level and administrative sales-team members.

Desired Qualifications

Other languages are preferred.

Join the Team of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 02 kilometers from Sri Guru Ram Dass Jee International Airport.

With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (40 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa.

People

•Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers   

•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 

•Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 

•Recommend or initiate any HR elated actions where needed  

•Drive a great working environment for teams to thrive – connect departments to create sense of one team  

•

Financial

•Hit all personal/team sales goals and maximise profitability 

•Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans

•Help prepare the departmental budget and financial plans including the hotel marketing plan  

•Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales 

•Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 

Guest Experience

•Help guests - you’ll be happy to help if someone needs assistance with a request or complaint  

•Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience  

•Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services  

•Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients 

Responsible Business

•Raise the awareness and reputation of your hotel and the brand locally 

•Identify improvements to marketing activities and overall hotel sales performance and work with other departments 

•Ad-hoc duties – unexpected moments when we have to pull together to get a task done 

Accountability

This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.

What be need from you:

•Bachelor’s degree / higher education qualification / equivalent in marketing or related field 

•Two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience

•Must speak local language  

•Other languages preferred

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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