Assistant Manager - Credit Control

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.
• 4-7 years of experience in Collections, Accounts Receivable, Credit Control, or Insurance Operations.
• Prior experience in the Insurance/Reinsurance industry preferred.
• Experience interacting directly with clients, brokers, or external stakeholders.
• Strong understanding of Accounts Receivable (AR), collections processes, reconciliations, and cash application concepts.
• Proficiency in MS Excel and financial reporting tools.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and negotiation abilities.
• Ability to manage multiple accounts and meet collection targets within deadlines.
• Experience with ERP systems (e.g., SAP, Oracle) and insurance platforms is an added advantage.

Preferred Skills:

• Stakeholder and client relationship management.
• Understanding of insurance premium collection processes.
• Ability to identify and resolve payment disputes efficiently.
• Strong attention to detail and process compliance mindset.

• Manage and monitor outstanding premium receivables to ensure timely collections.
• Conduct regular follow-ups with brokers, insureds, and clients regarding overdue balances.
• Build and maintain strong relationships with internal and external stakeholders.
• Investigate and resolve payment discrepancies, unapplied cash, and collection-related queries.
• Coordinate with Underwriting, Finance, Cash Application, and Operations teams to resolve billing and payment issues.
• Review aged debt reports and prioritize collection efforts to minimize outstanding balances.
• Maintain accurate collection notes, account status updates, and audit-compliant documentation.
• Prepare and present collection status, aging reports, and escalation updates to management and clients.
• Support month-end close activities through timely collection and reconciliation of accounts.
• Ensure adherence to company policies, regulatory requirements, and service-level agreements (SLAs).
• Escalate high-risk or long-outstanding accounts and recommend appropriate action plans.
• Participate in client meetings and provide professional support for collection-related discussions.