Duke University

Private research university in Durham, NC

Nursing Informatics System Specialist I

Corporate & Technical Training +1Updated on Nov 14

Full-timeDurham, NC, USANo salary listedHybrid

About the Job

Requirements

A Bachelor of Science in Nursing (BSN) and coursework in mathematics, computer science, or a computer-related field are required.
At least five years of nursing experience is required.
At least one of the following is required: one year of experience as an informatics educator or analyst; a graduate degree in an informatics program, such as an MSN in Informatics, MMCi, or MSN in Education with an informatics component; or at least two years of super-user experience in an electronic health record (EHR).
Current or compact registered nurse (RN) licensure in North Carolina is required.
Basic Life Support (BLS) certification is required.
Able to conduct training for various clinicians in the use of Duke Health’s EHR, Maestro Care.
Able to create and disseminate educational offerings that optimize learning for varied learning styles.
Able to apply knowledge of adult learning theory.
Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role.
Able to promote change in a positive manner that supports employees.
Able to independently find resources and solve complex problems, including under stressful situations.
Able to organize multiple work streams, prioritize work, and remain focused.
Able to communicate effectively with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others, including through clinical-area rounding.
Able to prepare and deliver reports and presentations.
Able to use and learn software programs, including eLearning development software.
Able to assist users of all levels in using information systems effectively.
Able to translate business or clinical processes into requirements for a technical solution.

Responsibilities

Develop educational materials and conduct training sessions for clinicians on Duke Health’s EHR and other informatics platforms, with focus areas including radiology clinicians and ambulatory and inpatient clinicians.
Use nursing training, knowledge, and experience to develop, utilize, and apply EHR education, including leading classroom and virtual instruction.
Develop online training modules (eLearnings) using third-party software.
Serve as the Maestro Care EHR training application expert for base functionality for pharmacists, providers, nurses, and other ancillary clinicians.
Serve as an informatics education liaison to assigned entities.
Round in clinical areas to provide informatics support to end users.
Use nursing knowledge to advocate for clinical end users, analyze clinical workflows, and develop processes that enhance workflows, patient safety, and patient outcomes.
Integrate nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations, including Epic and non-Epic applications, that address clinical end users’ needs and goals and promote patient safety, best practices, and improved clinical outcomes.
Support occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed for successful implementation.
Obtain and maintain Epic accreditation, certification, and/or proficiency as defined by management, which may involve classroom instruction at Epic in Madison, Wisconsin, self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline.
Create, conduct, and maintain Maestro Care training in classroom, virtual, interactive online, and other necessary modalities; in-person training may last 1–8 hours.
Work at the Duke campus or Technology Education training facility at least three days per week, with remote work otherwise available as an option.
Maintain the Maestro Care training environment for Epic applications.
Collaborate on project teams throughout the system life cycle.
Participate in reviews of Maestro Care releases, updates, and upgrades to determine their impact on clinicians and workflows.
Collaborate with informatics analysts on clinical workflows and associated clinician training needs related to orientation, system revisions, and system upgrades.
Assist with oral and written presentations to project teams and management.
Complete project tasks within the role’s scope of responsibility.
Update user, operational, and departmental training documentation, including downtime procedures.
Perform other duties related to the work described.

Desired Qualifications

Radiology clinical experience.
Inpatient and ambulatory clinical experience.
Previous experience as a clinical informatics trainer.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)

The Nursing Informatics System Specialist I (NISS I) within Patient Care Technology Education has advanced knowledge of a specific clinical discipline and basic knowledge of information technology and its applications to healthcare. The NISS I has a basic knowledge of the functions and applications of clinical information system life cycle. The incumbent will collaborate closely with clinical users, operational management, clinical champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic, known as Maestro Care, as well as other third-party informatics applications. Other educational duties include developing training materials for EHR system updates and maintaining the EHR training environments.

This position’s primary function is to develop educational materials and conduct training sessions for clinicians on Duke Health’s electronic health record (EHR) and other informatics platforms. Areas of focus include:

Radiology clinicians
Ambulatory & Inpatient clinicians

Reports to the Patient Care Technology Education Team Lead.

Essential Responsibilities / Duties

Level 1: Nursing Informatics Systems Specialist (NISS)

Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction
Develops online training modules (eLearnings) through third-party software
Serves as Maestro Care EHR training application expert for base functionality for various clinicians that include pharmacists, providers, nurses, and other ancillary clinicians
Serves as an informatics education liaison to specific entities as assigned
Rounds in clinical areas to provide informatics support to end users
Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcomes
Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations (Epic and non-Epic applications) that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted
Supports occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed to ensure successful implementation
Obtains and maintains Epic accreditation/certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline
Creates, conducts, and maintains Maestro Care training in a variety of educational modalities to include classroom, virtual, interactive online modules, and any other modalities deemed necessary. In-person training conducted can last 1-8 hours.
Works on the Duke campus / Technology Education training facility at least 3 days per week (remote otherwise as an option)
Maintains Maestro Care training environment specific for Epic applications
Collaborates on project teams throughout the system life cycle
Participates in reviews for Maestro Care releases/updates/upgrades to determine the impact on clinicians and workflows
Collaborates with informatics analysts on the clinical workflows and associated training needs for clinicians related to orientation, system revisions, and system upgrades
Assists with oral and written presentations to project teams and management
Completes project tasks that are within own scope of responsibility
Updates user, operational, and department training documentation, including downtime procedures
Performs other related duties incidental to the work described herein

Required Qualifications at this Level

Education: NISS I: BSN required along with coursework in mathematics, computer science, or a computer-related field

Experience: NISS I: Minimum five years of nursing experience. At least one year of experience as an informatics educator or analyst, a graduate degree in an informatics program (i.e., MSN in Informatics, MMCi, MSN in Education if there is an informatics component to the program), or at least 2 years of super user experience in an EHR

Licensure/Certification NISS I: Current or compact RN licensure in the state of North Carolina required. BLS (Basic Life Support) is required.

Preferred Qualifications NISS I:

Radiology clinical experience
Inpatient and Ambulatory clinical experience
Previous Experience as a Clinical Informatics Trainer

NISS I Patient Care Technology Education position-specific Knowledge, Skills, and Abilities:

Able to conduct training for various clinicians in the use of Duke Health’s EHR (Maestro Care)
Able to create and disseminate educational offerings that optimize learning for a variety of learning styles
Able to apply knowledge of adult learning theory
Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role
Able to promote change in a positive manner that supports all employees
Able to independently seek out resources and solve complex problems even under stressful situations
Able to organize multiple work streams, prioritize work efforts, and remain focused
Able to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others including rounding to clinical areas
Able to prepare and deliver reports and presentations
Able to use and learn new software programs, not only but including eLearning development software
Able to assist users of all levels in the best use of information systems
Ability to translate business or clinical processes into requirements for a technical solution

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

About the Company

Duke University

Private research university in Durham, NC

Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.

Company size: Not listed
Company stage: Not listed
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