Full-Time

Technical and Integrations Support Senior Manager

Tekmetric

Tekmetric

201-500 employees

Cloud-based shop management for auto repair

No salary listed

Remote in USA

Hybrid

Remote work is available based on proximity to office hubs, with several required team and company offsites each year.

Category
Engineering Management (1)
Required Skills
Webhooks
REST APIs

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Requirements
  • At least 5 years of experience in a leadership role overseeing multiple teams or products for technical support, escalation management, or integrations teams, preferably in a software-as-a-service environment.
  • Experience supporting enterprise-level customers and managing their most complex, high-stakes technical needs.
  • Strong technical depth in troubleshooting application programming interfaces, integrations, and cross-platform data flows, with the ability to engage credibly with Engineering.
  • Expertise in technical support operations, processes, and infrastructure, including escalation frameworks and root-cause analysis.
  • Experience developing and leading subject matter experts across a complex, multi-featured product.
  • Experience addressing customer needs by leveraging artificial intelligence tools.
  • Ability to understand customers’ technical concerns deeply and troubleshoot complex product and integration issues as needed.
  • Prior success establishing and analyzing business processes that drove higher operational efficiency, faster resolution, and improved customer satisfaction.
  • Experience successfully recruiting, building, training, and promoting technical teammates.
  • Ability to partner effectively with Product and Engineering.
Responsibilities
  • Lead Tier 3 escalation management to resolve complex technical issues, integration failures, and application programming interface-related problems quickly and accurately with minimal customer disruption.
  • Lead and develop technical subject matter experts for each product area to ensure specialized coverage across the platform.
  • Own technical support for enterprise customers and prioritize, manage, and resolve their complex, high-stakes issues.
  • Maintain service-level agreements for technical escalations and enterprise support across support channels and partner integration touchpoints.
  • Establish quarterly strategy and key performance indicators, prioritize work, and monitor team performance against technical and operational targets.
  • Drive operational efficiencies through improved diagnostic tooling, runbooks, and knowledge management.
  • Own the technical escalation path to Engineering, ensuring clean handoffs, strong root-cause analysis, and closed-loop resolution of recurring defects.
  • Manage critical customer escalations to successful outcomes and build trusted customer relationships.
  • Oversee third-party integrations and partner connections, troubleshoot cross-platform data and connectivity issues, and partner with external vendors to resolve them.
  • Gather results, analysis, quality-control metrics, client feedback, audit results, and defect trends to monitor performance and implement additional training and technical enablement.
  • Collaborate with Product and Engineering to surface systemic issues, influence the roadmap, and prepare technical support for new product and integration offerings.
  • Partner cross-functionally to ensure milestones and deliverables are met on time and within budget.
  • Lead collaboration and change management with other teams to define and approve technical and integration support requirements.
  • Recruit, develop, and retain a team of technical support engineers, integration specialists, and product subject matter experts.
Desired Qualifications
  • Experience in a software-as-a-service environment.
  • Familiarity with integration platforms, webhooks, and application programming interface documentation.

Tekmetric provides a cloud-based shop management system for auto repair shops in the US and Canada. It centralizes shop operations with automated reports, digital vehicle inspections with photos and videos, and trend insights, and it connects with OEC RepairLink to streamline OE dealer interactions. The system is sold on a per-shop monthly subscription, not per user, and it leverages an ecosystem of about 30 industry partners for integrated workflows. Its goal is to help shops improve efficiency, transparency with customers, and profitability by moving from paper-based processes to digital records.

Company Size

201-500

Company Stage

Early VC

Total Funding

$1.6M

Headquarters

Houston, Texas

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • Tekmetric Digital Ads showed $3,865 revenue from $381 spend in early access.
  • Tekmetric Phones beta and RingCentral integration deepen advisor context and customer retention.
  • July 12, 2026 Capital Financing, backed by Stripe Capital, adds monetization.

What critics are saying

  • Late 2026 product sprawl invites incumbents like Mitchell1, CCC, and Cox Automotive.
  • Tekmetric still depends on RingCentral, Stripe Capital, and OEC integrations for core features.
  • If shops churn, the benchmark moat collapses and Shop Index loses credibility fast.

What makes Tekmetric unique

  • Tekmetric’s unified shop system spans inspections, repairs, ads, phones, marketing, and financing.
  • July 7, 2026 Shop Index benchmarks 15,000 shops on ARO, car count, margins.
  • Jared Haleck joined April 2026, tying product strategy to auto-repair workflow expertise.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

0%
Yahoo Finance
Jul 7th, 2026
Tekmetric launches free benchmarking tool for auto repair shops using data from 15,000 nationwide locations

Tekmetric has launched the Tekmetric Shop Index, a free benchmarking tool for auto repair shops across the United States. The platform allows shop owners to compare their performance against top-performing shops nationwide or within their state, with no account required. The tool measures four key profitability metrics: average repair order, car count, parts margin and effective labour rate. Shop owners can enter their data and instantly see anonymous comparisons drawn from Tekmetric's network of more than 15,000 shops. "You can't improve what you're not measuring," said Sunil Patel, Tekmetric's founder and CEO. The company aims to provide real industry data to help shop owners identify growth opportunities and make informed business decisions. Results remain private and anonymous for all users.

Business Wire
Apr 13th, 2026
Tekmetric launches digital ads and phone tools for 14,000 auto repair shops

Tekmetric, a platform used by over 14,000 auto repair shops in the US, has launched two products to help shops attract customers and manage phone calls. The company unveiled Tekmetric Digital Ads and Tekmetric Phones at its Tektonic 2026 conference in Houston. Digital Ads helps shops appear in local search results on Google Maps and Yelp. Early campaigns show strong returns, with one generating $3,865 in revenue from $381 in ad spend. The product is currently in early access, with general availability planned for summer 2026. Tekmetric Phones, integrated with RingCentral, displays customer history and vehicle details before advisors answer calls. The product is now in beta for existing RingCentral users and requires Tekmetric's shop management system.

AftermarketNews
Nov 12th, 2025
Tekmetric Appoints Jared Haleck as Chief Product Officer

Tekmetric appoints Jared Haleck as chief product officer. Tekmetric announced the appointment of Jared Haleck as its first chief product officer. The company said the new role shows Tekmetric's commitment to driving innovation and improving product capabilities. "Great product is our highest priority, and discipline matters," said Sunil Patel, founder and CEO of Tekmetric. "Under Jared's leadership, we'll double down on shipping tools that continue to impact shop owners' bottom line: speed to estimate, bay efficiency, accurate job costing and bringing customers back to the shop. We're excited for Jared's leadership to sharpen that focus and speed our delivery." Chief product officer to lead product strategy and growth. As chief product officer, Haleck will lead Tekmetric's product strategy and roadmap. He will help shop owners gain clearer visibility into operations, improve profitability and deliver a better customer experience. His background in AI, VoIP and workflow automation will drive Tekmetric's mission to help auto repair shops thrive by providing the means to be better every single day, the company said. "Tekmetric has built something truly special, a platform that empowers shop owners to succeed," said Haleck. "I'm honored to join a team so focused on the people who keep our communities moving. Everything we build will map to the results shop owners care about: higher ARO, more cars through the door, faster turnaround and happier customers." Haleck brings deep product experience and industry connection. Haleck has led product teams at Suralink, Kantata and Mavenlink. At those companies, he delivered workflow and performance innovations for small businesses and global enterprises. Earlier, he led product development at InsideSales.com and helped pioneer modern digital sales technologies for distributed B2B teams. Before starting his professional career, he worked in his family's tire and auto repair shop - a connection to the industry he'll now serve.

Ratchet+Wrench
Oct 1st, 2025
Tekmetric Unveils Marketing Solution to Assist Auto Repair Shops in Driving Repeat Business

Tekmetric, an auto repair platform used by more than 11,000 shops nationwide, today announced the launch of Tekmetric Marketing, a new add-on solution that enables shop owners to engage and keep customers coming back automatically from the same system they already use to run their business.

Tekmetric
Sep 4th, 2025
Tekmetric Mobile App Wins 2025 MOTOR Top 20 Award

Tekmetric User Group is proud to share that the Tekmetric Mobile App has been named a winner of the 2025 MOTOR Top 20 Award, an honor that recognizes the 20 most innovative and impactful tools and technologies shaping the automotive industry.