Senior Product Manager - Hospice Services

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Senior Product Manager – Hospice Services to join our Platform division. Reporting to the Director of Product Management, you will lead product strategy, discovery, and design for the US Hospice market, shaping the roadmap and vision and delivering polished, scalable experiences that hold up under complexity and cross-functional dependency.

As a senior member of the team, you’ll bring strong product judgment and a systems-thinking mindset, leading without authority across engineering, design, and business partners. Fluent in AI-assisted tools and workflows, you’ll use them to prototype faster, write sharper specifications, and raise the quality bar for how your team discovers and builds. You’ll also mentor peers, contribute to team-wide standards, and help the organization evolve how it builds product.

What You’ll Do

• Lead the product vision and roadmap for the US Hospice market, connecting user needs, business goals, market context, platform reusability, and technical feasibility into a coherent direction.
• Drive end-to-end product discovery: problem framing, customer research, hypothesis testing, concept design, and solution validation — owning the quality of insight and the rigor of the process.
• Own the full design process — journey mapping, information architecture, interaction design, visual design, and handoff — delivering solutions that are scalable, intentional, and technically grounded.
• Translate validated concepts into structured specifications — including market/domain models, acceptance criteria, guard rails, and non-functional requirements — written with the precision needed for cross-functional alignment and AI-assisted development workflows.
• Design and build lightweight prototypes (e.g., prompt flows, interactive wireframes) using AI-assisted tools (e.g., Cursor, Figma AI) to validate problem-solution fit before major investment.
• Partner with engineering to define quality and acceptance standards for AI-assisted features, ensuring outputs meet production expectations on usability, performance, and reliability.
• Define KPIs and leading indicators for product performance, user experience quality, and delivery health — using product analytics, user feedback, and AI-generated insights to continuously refine your domain.
• Establish clear priorities and trade-off recommendations across competing initiatives, making the reasoning behind decisions visible to stakeholders and leadership.
• Maintain a view of competitive solutions, AI-assisted development patterns, and emerging UX practices relevant to your domain — translating relevant trends into pragmatic product investments.
• Serve as the primary product point of contact for stakeholders, partners, and customers in your domain, influencing cross-team roadmap decisions with clarity and confidence.
• Drive strong release readiness and post-release learning practices — ensuring shipped experiences meet quality, usability, and value expectations, and that learnings inform medium-term direction.
• Mentor and elevate Associate and Intermediate team members through design reviews, structured feedback, and example-setting in discovery, requirements quality, and design craft.
• Contribute to and help evolve the AlayaCare design system — establishing patterns, principles, and documentation that scale across teams.
• Apply systems-thinking to solve problems that span domains or teams.
• Create and deliver internal enablement (documentation, demos, training) so cross-functional teams can confidently leverage shared design patterns and AI-assisted workflows.

What You Bring to the Team

• Bachelor’s degree (B.Sc., B.Comm, etc.) in UX/Interaction Design, HCI, Computer Science, Business, or a related field.
• 6–8 years of combined experience in product management, with demonstrated ownership across both disciplines in a B2B SaaS environment.
• Deep knowledge of the US Hospice market, with an understanding specifically of the expected requirements needed within a Hospice EMR to be marketable.
• Ability to prototype and visualize solutions to communicate, align, and scope projects, and to gather, interpret, and synthesize qualitative customer feedback into clear product and experience decisions.
• Fluency in design and prototyping tools and product analytics platforms (e.g., Amplitude, Mixpanel).
• Demonstrated experience with AI-assisted tools (e.g., Cursor, Figma AI, AI prototyping aids) — or a strong, demonstrated ability to rapidly adopt them — applied to discovery, prototyping, and delivery workflows.
• Ability to write structured, precise product specifications including domain models, acceptance criteria, guard rails, and non-functional requirements suitable for complex, AI-assisted development contexts.
• Proven ability to lead end-to-end product discovery and design independently, from problem framing through post-launch iteration.
• Strong product judgment and advanced problem-solving skills in high-ambiguity, high-complexity situations.
• Excellent communication skills — able to explain complex product and design decisions to both technical and non-technical audiences, and to influence without authority.
• Experience mentoring junior product managers with evidence of raising team capability over time.
• Prior contribution to, or strategic ownership of, a design system at the component or pattern level.
• Ability to analyze trends in AI, automation, and UX and translate them into grounded, actionable product investments.
• Experience in home health, homecare, healthcare, or medical devices is an asset.
• Bilingual proficiency in French and English is an asset.

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].