Content Strategist 3

Content Strategist III

itD is seeking a Content Strategist III (Launch Readiness) to drive content planning and execution for upcoming WhatsApp product and feature launches. This role plays a critical part in ensuring high-quality, accurate, and user-centric support content is ready on day one of every launch. The ideal candidate will bring strong experience in content strategy, technical writing, and Generative AI content, with a proven ability to deliver high-impact content under tight deadlines in a fast-paced, cross-functional environment.

Location: Remote (U.S. – EST or PST preferred)
Duration: 6months

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams
• Audit existing content, identify gaps, and prioritize updates to ensure launch readiness
• Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI
• Manage confidential pre-launch content, ensuring accuracy and readiness for go-live
• Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy
• Track content readiness, manage timelines, and proactively identify and communicate risks
• Coordinate with localization teams to ensure timely delivery of content across global markets
• Ensure day-one readiness by publishing accurate and accessible content across all support channels
• Drive process improvements and maintain content standards and best practices

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• 2+ years of experience in technical writing or content strategy roles
• 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems
• Strong content strategy and editorial skills, including writing, editing, and improving support content
• Experience planning and delivering content aligned to product launch timelines
• Experience working with content management systems (CMS) and project management tools
• Strong project management skills with the ability to manage multiple concurrent workstreams
• Excellent communication and stakeholder management skills
• Ability to work in fast-paced, ambiguous environments with shifting deadlines

Preferred Qualifications and Skills

• Experience preparing support or help content for product or feature launches
• Familiarity with localization workflows and global content delivery
• Experience collaborating with Product, Product Ops, or Operations teams
• Basic knowledge of data analysis, XML, or AI tools

Education

Bachelor’s degree in English, Communications, or a relevant field, or equivalent work experience required.