Patient Financial Services Representative Lead

Overview

The Patient Financial Lead is proficient in the Patient Financial Rep 3 responsibilities. In collaboration with supervisor, conducts regularly scheduled meetings with staff, facilitates and collaborates on initiatives within the department, enterprise wide and with external entities. Endorses and performs all required tasks associated with the Carle Experience such as, but not limited to, regular rounding with staff and completion of all reports needed to have meaningful and productive monthly meetings with the supervisor. Supports supervisor by interpreting and analyzing financial data to identify and monitor performance and establish benchmarks for the department. Coordinates daily schedule to ensure optimal productivity for the team. Creates, updates and maintains all department policies and procedures to ensure best practices are enforced and adhered to. Participates in projects and is involved in system testing and development. Represents Carle in external accounts receivable efforts (examples: meetings with employers and insurance companies). Serves as a liaison with third party vendors assisting with collection of accounts receivable. In collaboration with supervisors performs random audits to ensure department quality and productivity standards are met.

Responsibilities

• Must be able to perform essential job functions of Patient Financial Service 3.
• Participates in system testing and development related to system upgrades and process improvements.
• Performs monthly performance audits on Patient Financial Services team members.
• Monitor and adjusting schedules to ensure coverage for phones and onsite patients.
• Develop and provide corrective action plan to team members as a result of quality and/or productivity audits.
• Performs other duties as assigned.

Qualifications

Education: High School Diploma or G.E.D

Work Experience: Healthcare

Possesses knowledge and skills of the Patient Financial Rep 3. Experience with auditing staff performance. Conflict management skills.

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range

The compensation range for this position is $20.18per hour - $32.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.