Enterprise Services – Senior Advisor

Join the Clean Energy Revolution

Become an Enterprise Services, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll serve as a senior technical leader and trusted business liaison for the Customer Service technology portfolio. You’ll combine broad technology expertise with business acumen, creativity, and sound judgment to navigate complex and often unique challenges, translate business needs into effective technology solutions, and shape strategic roadmaps and initiatives that improve operational performance and service delivery.

As an Enterprise Services, Senior Advisor, you’ll lead complex, cross-functional efforts spanning IT operational processes, application integration, channel architecture, service and performance management, and software quality assurance. You’ll serve as a key liaison between IT and Customer Service organizations, bringing together business and technical stakeholders to resolve operational challenges, define strategic solutions, and align priorities. You’ll take ownership for driving key initiatives from strategy and roadmap definition through implementation, while advancing continuous improvement, digital transformation, artificial intelligence, and automation. You’ll also apply data and performance insights to guide decisions, influence technology investments, and develop innovative approaches that can shape future solutions. Are you ready to take on the challenge to help us build the future?

Preferred Qualifications

• Experience developing technology strategies and roadmaps and driving digital transformation initiatives within large, complex organizations.
• Broad experience with customer-facing digital technologies, including web and mobile applications, contact center platforms, channel architecture, cloud technologies, analytics, artificial intelligence, and automation.
• Experience with IT service and performance management, including oversight of managed service providers (MSPs) and service delivery performance.
• Experience with application monitoring and observability technologies and standards, such as Azure Monitor, Dynatrace, Splunk, and OpenTelemetry (OTel).
• Demonstrated ability to lead complex, cross-functional initiatives in a matrixed environment, achieving outcomes through collaboration and influence.
• Strong communication, analytical, and decision-making skills, with demonstrated ability to communicate effectively with management and executive leadership.

Additional Information

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• The primary work location for this position is Rosemead
• Position will require up to 5% traveling and being out in the field throughout the SCE service territory. 

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [email protected] or (626) 302-3456 and select option 2.