Automotive Service Technician

Department: General Services DepartmentSalary: $26.95 - $38.73 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Are you a seasoned technician looking to make a bigger impact? Join our team as a Master-Level Technician, where your advanced skills will help power a fleet that supports essential city operations—and your leadership will help shape the next generation of technicians.
Join the award-winning Fleet Management Division of the City of Charlotte as a Master Automotive Technician and become part of a team that keeps one of the region’s most advanced municipal fleets running strong. You’ll work alongside a dedicated group of ASE-certified Light Vehicle Technicians, supporting essential services for both the City of Charlotte and Mecklenburg County.
In this expert-level role, you’ll be responsible for the daily evaluation, inspection, diagnosis, and repair of a wide range of light duty and public safety vehicles, specialized municipal equipment, and more.
You’ll take the lead on:
• Diagnosing and repairing complex electronically controlled gasoline engines
• Troubleshooting advanced electrical, emergency lighting, and modern automotive control systems.
• Servicing specialty municipal equipment with precision and care
• Mentoring and guiding junior technicians, sharing your expertise to foster growth and ensure high standards across the team
This is more than a technical role—it’s a leadership opportunity for someone who thrives on solving complex challenges and enjoys helping others succeed. Be part of a team that values your mastery and your ability to make a lasting impact.
We equip our technicians for success with:
• Modern garages featuring automotive lifts and state-of-the-art diagnostic tools
• Access to OEM factory software, tooling, and training
• Uniforms provided
• $250 boot and prescription safety glass reimbursement annually
• A diverse fleet of over 7,000 assets, offering variety and challenge
• Career growth opportunities, including ASE training incentives and tuition reimbursement
• An annual tool reimbursement of $1200
• 2.5% shift differential for 2nd shift positions
• 12 paid holidays
If you're a skilled automotive technician looking to take your career to the next level in a supportive, high-performance environment—we want to hear from you.

Major Duties and Responsibilities:

• Performs advanced diagnosis & repair of complex electronically controlled gasoline, automotive diesel, hybrid, electric powertrains, and modern electrical systems that may necessitate the use of computer based diagnostic platforms.
• Performs preventative maintenance inspection and repair to comply with Fleet Management and NCDOT standards.

• Interprets manuals, electrical diagrams and diagnostic software to make needed repairs
• Provides customer service by working with peers and customers as needed.
• Demonstrates the ability and knowledge to identify specific parts, operating tools and equipment needed to provide service.

• Mentors’ other automotive technicians and ensure new technology and repair methods are understood by their team.

Knowledge, Skills & Abilities:

• Experience performing automotive service technician work on all types of light and medium duty vehicles.
• Works well without direct supervision.
• Knowledge of the methods, tools and materials used in maintaining & repairing automotive & related equipment.
• Knowledge of the occupational hazards & safety precautions of the trade.
• Ability to articulate repair process & procedures to fellow teammates.
• Analyze, evaluate & effectively write diagnosis, recommendations, and work performed to complete work orders.
• Follow oral & written instructions.
• Ability to operate as part of a team.
• Ability to lift up to 75 pounds of equipment and/or tools.
• Possess or obtain the following licensures within six months (180) days of hire:
  • NC Inspection license
  • AC Recovery & Recycling License (EPA609)
• May be required to periodically work overtime, alternate shifts, holidays, and weekends.

• Must possess a valid North Carolina driver's license.
• Ability to pass background and motor vehicle license check.

Preferred Qualifications:

• Degree or certification from an accredited technical school, college or manufacturer training certification recognized by ASE .
• At least five years of experience diagnosing & repairing light and medium duty vehicles.

Minimum Qualifications:

• Five (5) years of relevant work experience; or a High School diploma/GED with three (3) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
• Must have ASE Automobile & Light Truck Master certification (A1 – A8) or the ability to obtain certification within 12 months of hire.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.