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Full-Time

Customer Success Implementation Manager

Updated on 10/4/2024

Checkr

Checkr

1,001-5,000 employees

Provides background check services for employers

Enterprise Software
Consulting

Compensation Overview

$90.3k - $106.2kAnnually

Mid

Denver, CO, USA

Hybrid work environment; expected to work from the office 2 to 3 days a week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Responsibilities
  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
  • Develop and deliver project plans and RAID logs based on templates
  • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
  • Coordinate internal resources as required, drive project to release on time with high-quality
  • Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
  • Transition customer or partner from sales to customer success or business development
  • Manage dependencies both within and across the company for multiple projects running simultaneously
  • Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)

Checkr provides background check services primarily for businesses, staffing agencies, and recruiters. Their platform allows clients to conduct thorough background screenings to verify potential employees' histories, which is especially important in high-risk industries. The service operates on a software-as-a-service (SaaS) model, where clients subscribe to access features like a user-friendly dashboard, compliance resources, and partner integrations. This makes it easier for clients to manage their background check processes. Checkr also offers educational resources to promote fair hiring practices. The company generates revenue through subscription fees and charges for each background check performed. A unique offering is Checkr Assess, which helps clients significantly reduce talent acquisition costs. The goal of Checkr is to help businesses hire trustworthy employees while ensuring fair hiring practices.

Company Stage

Series E

Total Funding

$778M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

0%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • Checkr's recent addition of payments and onboarding capabilities to its platform demonstrates its commitment to evolving and meeting the needs of a flexible workforce.
  • Despite recent layoffs, Checkr's strategic investments and acquisitions, such as Inflection, position it for long-term growth and market leadership.
  • The company's recognition as a top place to work for women highlights its positive workplace culture and commitment to diversity.

What critics are saying

  • Significant layoffs, including 32% of the workforce, could indicate financial instability and affect employee morale.
  • The competitive landscape in HR technology is intense, with new entrants and existing players potentially eroding Checkr's market share.

What makes Checkr unique

  • Checkr leverages machine learning and artificial intelligence to enhance the accuracy and efficiency of background checks, setting it apart from traditional methods.
  • The company's SaaS model with a user-friendly dashboard and compliance resources simplifies the background check process for clients, unlike competitors with more complex systems.
  • Checkr's focus on fair hiring practices and educational resources helps clients navigate societal changes, a unique value proposition in the HR sector.

Benefits

A fast-paced and collaborative environment

Learning and development allowance

Competitive compensation and opportunity for advancement

100% medical, dental, and vision coverage

Up to 25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend, home office stipend