Full-Time

Customer Success Implementation Manager

Posted on 8/20/2024

Checkr

Checkr

1,001-5,000 employees

Provides background check services for employers

Data & Analytics
Consulting

Compensation Overview

$90.3k - $106.2kAnnually

Mid

Denver, CO, USA

Hybrid work environment; expected to work from the office 2 to 3 days a week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Responsibilities
  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
  • Develop and deliver project plans and RAID logs based on templates
  • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
  • Coordinate internal resources as required, drive project to release on time with high-quality
  • Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
  • Transition customer or partner from sales to customer success or business development
  • Manage dependencies both within and across the company for multiple projects running simultaneously
  • Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)

Checkr provides background check services primarily for businesses, staffing agencies, and recruiters. Their platform allows clients to conduct thorough background screenings to verify potential employees' histories, which is especially important in high-risk industries. The service operates on a software-as-a-service (SaaS) model, where clients subscribe to access a user-friendly dashboard and various features that help manage the background check process efficiently. Checkr also offers educational resources to promote fair hiring practices. Unlike many competitors, Checkr includes solutions like Checkr Assess, which can significantly reduce talent acquisition costs. The company's goal is to help businesses hire trustworthy employees while ensuring compliance and promoting fair hiring practices.

Company Stage

Series E

Total Funding

$535.1M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-1%

2 year growth

13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for digital background checks due to remote work trends benefits Checkr.
  • The gig economy's expansion increases the need for quick, efficient background checks.
  • AI integration in background checks enhances speed and accuracy, a Checkr strength.

What critics are saying

  • Significant layoffs may impact Checkr's operational efficiency and employee morale.
  • Key personnel changes could disrupt ongoing projects and integration efforts.
  • Resource allocation to programs like Catalyst may strain Checkr's core operations.

What makes Checkr unique

  • Checkr offers rapid background checks using AI and machine learning technology.
  • The company emphasizes fair hiring practices, aligning with modern diversity initiatives.
  • Checkr's SaaS model provides a user-friendly platform for efficient HR process automation.

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Benefits

A fast-paced and collaborative environment

Learning and development allowance

Competitive compensation and opportunity for advancement

100% medical, dental, and vision coverage

Up to 25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend, home office stipend

INACTIVE