Guest Service Associate – Housekeeping

Job Description

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.

• Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
• Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
• Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
• Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
•  Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
• Follow lost and found procedures strictly and report any discrepancies immediately
• Maintain and properly use all housekeeping equipment, supplies, and materials
• Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
• Participate in ongoing training programs to enhance skills and stay updated on industry best practices
• Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed

Qualifications

• Diploma or Degree in Hotel Management, or equivalent qualifications
• Strong attention to detail and ability to maintain high cleanliness standards
• Excellent customer service skills with a guest-centric approach
• Ability to work efficiently in a fast-paced environment
• Knowledge of cleaning procedures, products, and safety protocols
• Physical stamina to stand, walk, and perform cleaning tasks for extended periods
• Flexibility to work different shifts, including weekends and holidays
• Strong communication skills in English and local languages
• Willingness to learn and adapt to new procedures and technologies
• Knowledge of local customs and etiquette relevant to Jaipur, India

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times