Field Service Representative 1 - Field Repair

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.  Customer service assignment includes on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
 
Field Repair Training Program for this role:
This position will be part of the Field Repair Training Program, with an expected in-shop training period of approximately 24 to 36 months. During this phase, the individual will rotate through multiple areas of the facility to gain hands-on experience and develop the technical knowledge required to support Field Repair activities commonly encountered at customer sites.

Upon completion of the in-shop training, the employee will transition into the administrative and soft-skills development phase, which is expected to last more than six months. This portion of the program will focus on developing proficiency in Bill of Materials (BOM) research, SFIS utilization, parts list creation, tool list development and identification, and Windchill research and navigation. The goal is to build the technical, organizational, and project support skills necessary to successfully plan and execute Field Repair projects. This aligns with current Field Repair processes that rely on BOM review, SFIS records, and the creation of parts and tool lists to support repair execution.
 
What you will do:

• While working under close supervision of experienced FSR'S, assist in the removal, rework, and reassembly of the gas producer and associated components.

• Help recommissioning of the unit to meet schedule requirements. Conform to all Safety, quality, and environmental, electrical, and Solar standards during performance of duties. 

• Work as a member of the Overhaul Field Repair team supporting activities guided by experienced turbine specialist at the customer’s site utilizing available documented instructions including engineering drawings and SFIS build instructions.

• Demonstrate/develop the ability to use specialized field repair tooling, power equipment, bench tools, hand tools, and inspection equipment.

• Demonstrate/develop the ability to perform disassembly, inspection, rework and reassembly of the gas producer and associated components in the performance of daily assignments.

• The Field Service Representative I will report directly to the FSS. 

•  Understand and comply with Solar and customer Safety policies and procedures. Ensure the work permit system is complied with. Participates by attending general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. 

• Ensure customer expectations are met or exceeded. Ensure all repair activities are carried out in accordance with company policy and manufacture's recommendations using good practices. 

• Must have basic knowledge of methods and experience in the disassembly/assembly procedures of all Solar Turbine product lines and associated mechanical equipment including but not limited to RGB/Accessory gearboxes. 

• Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment or personnel. Provide daily updates to the FSS. Keep abreast of pending work and personnel required to complete the repair. Ensure that necessary parts are on site upon arrival and provide additional material request when required. 

• Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives. 

• Will utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair the turbine and associated components. Will be capable of reading applicable drawings and technical manuals. 

• Work individually or with assigned FSR'S on field repairs. Will be required to assist in a technical manner with the operations crew in any area if the workload exceeds the number of personnel available. 

• Monitor on-site field repair activities to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures. 

• Utilize FS&D, Work Force Management Process and all other applicable sources of information for job preparation. This includes performing pre-work by reviewing and updating site safety information and verifying parts and tooling is correct for applicable job.

What you will have:

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Visa Sponsorship is not available for this position.

Posting Dates:

November 3, 2026 - November 16, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.