Executive
EXL
Executive
EXL
Analyzes business data and runs outsourced operations
As a Fraud Customer Support Associate at NewDay, you will support and protect customers by responding to fraud-related queries and identifying suspicious activity. You’ll handle sensitive calls, use specialist questioning to verify customer identity, and work with Fraud Strategy, Investigations, Chargebacks and AML teams to report trends and ensure regulatory compliance.
Graduate/ Post Graduate. (Mcom/ MBA), CA 1 - 3 Years
Key Responsibilities
Handle customer calls about fraud and assess the validity of claims.
Detect and prevent fraud using monitoring tools and account analysis.
Review transactions in line with Mastercard rules to confirm chargeback rights.
Maintain accurate case records and pass cases to internal teams.
Escalate potential AML concerns when required.
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
Explore more opportunities at EXL