Operations Supervisor
Full-Time, Georgetown
Posted on 1/24/2024
INACTIVE
Rag & Bone

501-1,000 employees

Modern fashion brand blending British heritage with New York style
Company Overview
Rag & bone stands out as a leading fashion brand, merging British heritage with modern design to create wearable clothing that emphasizes quality and expert craftsmanship. The brand's commitment to local manufacturing and attention to detail has earned it prestigious industry recognition, including the Menswear Designer of the Year award from the Council of Fashion Designers of America (CFDA). With a global presence in over 53 countries, rag & bone offers a diverse range of men's and women's wear, footwear, and accessories, continuously redefining urban style with its signature clean silhouettes and inherent integrity.
Consumer Goods

Company Stage

Private

Total Funding

N/A

Founded

2002

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

2%

2 year growth

8%
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Customer Service
CategoriesNew
Sales & Account Management
Operations & Logistics
Customer Success & Support
Requirements
  • 2-4 years of prior work experience in a retail stock, logistics, operations, or management position
Responsibilities
  • Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
  • Supervise with inventory and stock management
  • Ensure maximization of storage and capacity in all product and supply categories
  • Manage investigation and rectification of inventory discrepancies
  • Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
  • Ensure timely and consistent communication and follow up for all store maintenance issues
  • Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team
  • Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
  • Have proper understanding of BOH/FOH IT systems, including POS transaction
  • Lead Sales Support team execution of store initiatives
  • Provide training and direction to direct reports, peers, and management
  • Partner with store management to resolve customer service issues
  • Manage customer repairs, dry-cleaning, and alterations programs
  • Meet store and metric goals
  • Ensure brand mission is brought to life and introduced to everyone that walks into our store
  • Maintain a knowledge and understanding of all policies and procedures
  • Consistently act within the core values of rag & bone
  • Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Desired Qualifications
  • Prior experience in a similar role
  • Experience in a customer-facing role
  • Experience in the fashion industry