Loan Desk Coordinator

At BMW of Santa Monica our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Loan Desk Coordinator to join our team.

As a Loan Desk Coordinator, you will play an important role in supporting our Service Department and providing our guests with a smooth, efficient loan car experience. You will coordinate the day-to-day activity of our loaner fleet, including vehicle assignments, check-outs and returns, while helping ensure vehicles are ready when needed and customers spend less time waiting. This role is ideal for someone who is organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced dealership environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What You Will Do

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate and complete before releasing vehicles.
• Explain loan car policies, return requirements, fuel or charging expectations, and customer responsibilities while providing professional guest service.
• Inspect and document vehicle condition at check-out and return, promptly identifying and reporting damage, missing equipment, maintenance needs, or other concerns.
• Coordinate with Porters and other dealership personnel to ensure loaner vehicles are clean, fueled or charged, properly staged, and ready for customers.
• Monitor reservations, expected returns, extensions, vehicle locations, and fleet availability to minimize customer wait times and maximize vehicle utilization.
• Process returned vehicles and completed agreements promptly, update vehicle status, and coordinate vehicles requiring maintenance or repair.

What We Are Looking For

• Strong organizational skills with the ability to manage multiple reservations, vehicles, and competing priorities in a fast-paced environment.
• Excellent customer service and communication skills with a professional, helpful approach to guest interactions.
• Strong attention to detail when reviewing agreements, documentation, vehicle condition, and fleet records.
• Ability to anticipate scheduling or availability issues and communicate changes promptly to customers and dealership personnel.
• Dependable and accountable, with the ability to follow established procedures and maintain accurate records.
• Comfortable working collaboratively with Service Advisors, Porters, management, and other dealership team members.
• Valid driver’s license and ability to meet dealership and insurance requirements.

Pay: $22.00 - $22.00 / hour