DBS Bank

Regional bank offering digital banking

Analyst Application Support Engineer - Institutional Banking Group Technology, Group Technology

IT OperationsUpdated on Nov 12

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Availability to provide 24/7 production operational support, including weekends and holidays.
Willingness to work rotating shifts.

Responsibilities

Provide 24/7 IT operational support to production support teams, including weekends and holidays.
Manage incidents and reporting.
Coordinate recovery by involving the appropriate parties and recording chronological events.
Serve as a point of escalation for support staff or management.
Review daily activities, ensure each team completes shift duties, and ensure proper handovers.
Monitor and recover batch jobs.
Perform health checks and alert management.
Coordinate disaster recovery testing.
Consolidate and analyse management reports for presentation.
Implement continuous improvements using automation tools and Site Reliability Engineering principles.
Perform post-resolution follow-ups to ensure application teams have adequately resolved problems.
Provide guidance, training, and mentoring to new staff.
Lead formal and informal Post Event Problem Reviews with platform support teams.
Communicate application issues to stakeholders on time.
Facilitate and manage business and operations communication during critical issues.

Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
Ready to work in rotation shifts.
Incident Management and Reporting
Recovery coordinator for involving the right parties and recording of chronological events
Point of escalation for support staff or management
Review all daily activities and ensure completion of shift duties for each team and proper handover
Monitoring and recovery of batch jobs
Perform health checks and alert management.
Coordinate DR testing.
Consolidate and analyse management reports for presentation.
Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
Ensure proper guidance, training and mentoring are given to new staff.
Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
Ensures on-time communication to stakeholders on application issues.
Facilitate and manage business/operations communication during critical issues.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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