Operator – Call Center

Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

✨For eligible employees, benefits include:✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan 

Why VCC?

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Responsibilities

Job Summary

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.

Essential Job Functions

• Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner; transfer calls in a timely and appropriate manner
• Make appointments for all clinics
• If assigned to Well-App close out incoming messages within 30 minutes, in a professional, courteous and efficient manner. Address and prioritize messages. Identify when there is a need to contact patient by phone.
• Recommend broadcast as Identify campaigns and how to address. Know how to use standard responses.
• Check and clear all mentions
• Enter accurate demographic data or verify current data in the computer, updating as necessary
• Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
• Print daily schedule and confirms the next day’s appointments
• Provide lunch/illness/vacation coverage as needed
• Inform supervisor when low on supplies
• Ensure work stations and waiting areas are kept clean and orderly
• Run insurances at all times
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Qualifications

Minimum Qualifications

• Bilingual - English/Spanish
• High school graduate or equivalent 
• Minimum six months office or other customer service experience

Preferred

• Minimum one year medical office experience preferred 

Required Skills/Knowledge/Abilities

• Thorough knowledge of the Clinics, providers and procedures performed
• Knowledge of the Clinic products and services 
• Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities

Pay Range

• $22.00 - $23.00 Depending On Experience