Customer Experience & Support (1)

Salary Range: 45000 to 50000 (Currency: CAD) (Pay period: per-year-salary)

Who are we?

Dynamic Connections is a leading North American third-party logistics company that provides integrated solutions for our customers. Dynamic Connection creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress-free transportation experience.

At Dynamic Connections, we treat our employees like we treat our customers – with honesty, integrity, and respect. We enjoy working together and making sure every day counts. We love doing team building activities like, paint nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.

Who are we looking for?

We tackle complex logistics challenges while trying to simplify the lives of our customers; as an Account Manager you are at the center of creating and developing solutions.

As an Account Manager, you’ll join a large operations team who provide dedicated support to our portfolio of customers. Day to day, you will be responsible for tracking shipments for customers, pricing and quoting shipments, dispatching logistics service providers, and providing customers with a best-in-class customer experience. Transportation is a fast-paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving...head-on!

If you are competitive, hardworking, and an enthusiastic person who is looking for a challenging and upbeat work environment, then we want you.

What you will bring to this role:

Ability to work in a fast-paced environment where work is time sensitive in nature
You are tenacious, you don’t give up when faced with a challenge, you thrive in seeing successful resolutions and outcomes
Good judgement and strong problem-solving skills
Experience in a customer facing role, your customers are important to you
Exceptional communication skills: you will build customer relationships and ensure customer needs are heard and delivered upon
Strong computer skills and proficiency with Microsoft Office Suite

Bonus Points:

Experience in the logistics or transportation industry
Exposure to Salesforce and other industry related software

To be successful in this role, you are/have:

Exceptional attention to detail. This is your most important quality; you catch errors and discrepancies…better yet, you find them before they become mistakes!
High energy – like us, you’re always on and working at a fast pace. This is a fast-moving industry, and our workplace is equally fast paced. We are deadline driven since logistics is time sensitive.
Self-Starting – you don’t need or want anyone watching over you and motivating you, as you’re self-motivated, every day, to the best that you can be.
Highly collaborative – you’re always looking for ways that you can help your teammates be successful and ensure success for our customers.
Relationship builders – you care about your customers, and that will come across in all your interactions. You’ll foster strong and long-term relationships with them by treating their business like your own business.

Our pledge to you and what we offer:

This is a full-time permanent position working with our Dynamic ‘Green Team’ in our vibrant, and bright Burlington office. You’ll work in our office full time collaborating with our team.
We offer a competitive benefits package; you will receive a company paid laptop computer and the latest iPhone along with a company paid phone plan.
We have a monthly bonus structure where you see the results of your efforts quickly. If you’re a high performer, there is potential for promotion as early as 9-12 months on the job, with significant runway to grow within the organization.
We believe deeply in your success. We offer professional development courses and the opportunity to develop your career with Dynamic Connections. We are committed to your professional growth and strive to promote from within.
We are backed by a private equity firm, Shore Capital; this offers company growth and development. We regularly access training, knowledge sharing and resources to ensure you are operating at the peak of your game. Shore provides training and development as well as regular events.

Our culture is a vibrant one; we host regular team building events, have monthly team lunches and believe in rewarding and incentivizing our team fully for their ongoing commitment. We honor our team through prizes, perks and regular raffles and events. You can check out our blog for our latest team events and to learn more about our team here: http://www.dynamicconnections.com/blog/

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Account Manager

Dynamic Connections

Compensation Overview

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What you will bring to this role:

To be successful in this role, you are/have:

Our pledge to you and what we offer:

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