ESM Tech Lead

Job Role: ESM Tech Lead

Primary Skills: ServiceNow Developer- ITOM,I TSM, ITAM, SecOps, CMDB,GRC,VRM

Location: Dehradun
Experience: 6-12 years

Key Responsibilities:

• ServiceNow Expertise: Utilize 5+ years of experience to design and develop custom applications, integrations, and workflows on the ServiceNow platform.
• UI Development: Apply your skills in JavaScript, HTML, CSS, and frameworks like Angular or React to enhance and customize the Service Portal module.
• Performance Optimization: Develop high-performance components and troubleshoot issues independently.
• Update Management: Oversee multiple update sets and coordinate their deployment.
• Discovery & ITOM: Manage MID Server configurations and implement ServiceNow Discovery, Service Mapping, and other ITOM solutions.
• Best Practices: Stay abreast of ServiceNow best practices and leverage the latest features to drive continuous improvement.
• ITIL Frameworks: Implement ITIL processes including Incident, Problem, Change, and Request Fulfillment.

What We’re Looking For:

• Certifications: ServiceNow System Administrator and/or Implementation Specialist certification.
• Technical Proficiency: Strong knowledge of JavaScript fundamentals, HTML, CSS, and ES6. Experience with Angular or React is advantageous.
• Hands-On Experience: Proven track record with ServiceNow implementations, custom development, and MID Server management.
• Agility: Adaptable and able to thrive in a fast-paced, ever-evolving environment.
• Methodology: Experience with Agile/Scrum methodologies is preferred.
• Additional Skills: Familiarity with LDAP/Active Directory, HTML coding, Jelly script, and Service Portal development.
• Soft Skills: Excellent problem-solving abilities, communication skills, and a proactive approach.

Preferred Qualifications:

• Experience with Performance Analytics, Event Management, and Cloud-to-Cloud Integrations.