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Highgate

Hospitality and travel-focused venture capital

Housekeeping Manager

Janitorial ServicesUpdated on Nov 10
Full-timeNew York, NY, USA$66.3k - $77k /yrIn-person

About the Job

Requirements

  • At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and 1 or more years of related experience.
  • Supervisory experience is required.
  • Must be proficient in Windows, company-approved spreadsheets, and word processing.
  • Must be able to work long hours when required.
  • Must be able to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to move objects.
  • Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
  • Must listen to, understand, and clarify concerns raised by employees and guests.
  • Must multitask and prioritize departmental functions to meet deadlines.
  • Must attend required hotel meetings and trainings.
  • Must participate in Manager on Duty coverage as required.
  • Must maintain regular attendance in compliance with hotel standards and scheduling needs.
  • Must maintain high standards of personal appearance and grooming, including wearing a name tag.
  • Must comply with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must maximize productivity, identify problem areas, and assist in implementing solutions.
  • Must anticipate, prevent, identify, and solve problems effectively.
  • Must understand and evaluate complex information and data from various sources to meet objectives.

Responsibilities

  • Ensure the housekeeping department operates attentively, efficiently, and courteously, delivering quality service and a clean, safe environment while controlling expenses and maximizing service levels.
  • Respond courteously and efficiently to guest requests, problems, complaints, and accidents received through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
  • Motivate, coach, counsel, and discipline housekeeping personnel according to hotel standard operating procedures.
  • Ensure compliance with Standard of the Week training and hotel training standards.
  • Maintain scheduled cleaning programs, including floor care, hard cleaning, and mattress flipping, and detailed position checklists.
  • Assist in maintaining and controlling housekeeping equipment.
  • Assist in ensuring compliance with corporate risk-management standards, including material safety data sheets and Hazard Communication requirements.
  • Ensure large guestroom turns are managed efficiently and departmental opening and closing procedures are followed consistently.
  • Carry a pager at all times.
  • Prepare and conduct housekeeping interviews as required and follow hiring procedures.
  • Develop employee morale and ensure housekeeping personnel are trained.
  • Inspect rooms daily, including some inspections with supervisors, and assist the Director of Housekeeping with inspecting VIP rooms before arrival.
  • Ensure public areas, guest rooms, and back-of-house areas are cleaned to hotel standards.
  • Maintain required par levels of housekeeping and laundry supplies by ordering supplies and amenities monthly or quarterly; conduct monthly and quarterly inventories on time.
  • Protect guest privacy and security by following hotel procedures.
  • Monitor work orders, submit them to Engineering according to hotel procedures, and follow up to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergencies using material safety data sheets and keep the sheets current and accessible.
  • Balance and clear room status nightly, compare the evening housekeeping report with the property-management-system room-status report, and resolve discrepancies.
  • Assist in reviewing housekeeping staff hours for payroll compilation and submit them to Accounting on time.
  • Assist in preparing employee schedules based on business forecasts, payroll-budget guidelines, and productivity requirements.
  • Follow hotel procedures for purchase orders, invoice vouchering, and checkbook accounting.
  • Maintain professional working relationships and open communication with managers, employees, and other departments.
  • Implement hotel policies and house rules and understand hospitality terms.
  • Ensure housekeeping staff sign off on position-specific service-standard competencies.
  • Use pagers and radios efficiently and professionally, ensuring proper radio etiquette within the department.
  • Manage and organize large-turn days, including group check-ins and check-outs.
  • Monitor out-of-order, out-of-service, discrepant, and show rooms; maintain constant communication with Guest Services.
  • Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
  • Attend weekly staff meetings and provide rotating training using the hotel's effective-training steps.
  • Maintain lost-and-found procedures and policies according to hotel standards.
  • Maintain the key-control system for house keys.
  • Ensure departmental participation in the monthly hotel team meeting.
  • Focus the housekeeping department on its contribution to guest-service and audit scores; monitor VIPs, special guests, and requests.
  • Review the housekeeping logbook and guest-request log daily.
  • Assist in maintaining an organized filing system for purchases, invoices, schedules, forecasts, reports, and tracking logs.
  • Use telephone and computer systems to report and verify room status.
  • Record valet laundry for valet cleaners and inspect and review incoming laundry at day's end to ensure all items have been returned.
  • Store, secure, and issue supplies to meet business demands.
  • Ensure regular maintenance and cleaning projects are completed biannually.
  • Ensure overall guest satisfaction.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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