Quality Operations Intern

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI. 

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The Quality Operations Intern will work directly with site Quality leaders to strengthen how quality performance is measured, analyzed, and improved across all shifts and sites. This role provides hands-on exposure to real-world operations in a regulated manufacturing environment, with a strong focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern will assess current quality metrics, gather frontline feedback, analyze trends and root causes, and help translate insights into prioritized, high-impact improvement initiatives. By the end of the internship, the intern will have contributed measurable improvements while developing analytical, critical thinking, and Quality Operations skills.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

 Assess current quality metric tracking processes for accuracy, clarity, and usefulness across all sites and shifts.  Develop data trending and root cause analysis skills to identify recurring issues and systemic performance gaps. Collect and analyze cross-site and cross-shift feedback to identify inefficiencies and improvement opportunities. Compile a structured and prioritized list of improvement opportunities based on data and employee input. Partner with Quality leadership to prioritize and support execution of the top three process improvements. Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge. Adhere to safety protocols, quality standards, and regulatory requirements in all job functions. Perform other duties and tasks as assigned by supervisors or project leads. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Attendance to work is an essential function of this position Performs other duties as assigned by Manager/Supervisor.

Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions

• Stationary Position: From 1/2 to 3/4 of the day.
• Move, Traverse: From 1/4 to 1/2 of the day.
• Operate, activate, use, prepare, inspect, or place: From 1/4 to 1/2 of the day.
• Install, place, adjust, apply, measure, use, or signal: Up to 1/4 of the day.
• Ascend/Descend or Work Atop: None.
• Position self (to) or Move (about or to): From 1/4 to 1/2 of the day.
• Communicate or exchange information: 3/4 of the day and up.
• Detect, distinguish, or determine: Up to 1/4 of the day.

On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.

This position may have the following special vision requirements.

• Close Vision ☐ Distance Vision ☐ Color Vision ☐ Peripheral Vision ☐ Depth Perception
• Ability to focus ☒ No Special Vision Requirements         

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time.

• Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up.

The noise level in the work environment is typically, moderate.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Working toward Bachelor's Degree in related field.

• College Level Math Skills
• Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs.   
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

Preferred:

• Ability to effectively present information to various people as the job requires.
• Ability to work independently and/or part of a team.
• Ability to display original thinking and creativity.
• Ability to hold oneself in a professional manner.

The hiring rate for this position is $20/hour plus eligibility for an annual performance bonus. Final offer amounts are determined by multiple factors including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k).

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.