Quality Intelligence Engineer

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Are you passionate about using data to improve quality, drive compliance, and influence business decisions?

We are seeking a Quality Intelligence Engineer to transform manufacturing, quality, customer, and post-market data into actionable insights that strengthen product quality, patient safety, and Quality Management System effectiveness at our Facility in Huntington, WV. Specifics include:

• Analyze quality, manufacturing, complaint, and customer data to identify trends, risks, and improvement opportunities.
• Develop dashboards, metrics, and data visualizations to support decision-making.
• Apply statistical analysis and advanced analytics to uncover insights and enable proactive quality management.
• Partner with Quality, Manufacturing, Engineering, Regulatory, and Data Science teams to solve complex business challenges.
• Support the development of predictive and AI-driven quality solutions.
• Responsible for Quality Data Governance strategy.
• Be the site liaison for complaints with Regional Quality and Commercial.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree or equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 5 years of relevant experience
• Work Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
• Location: Onsite
• Travel Requirements: Up to 10%
• Relocation Assistance: Yes
• Sponsorship Available: Yes

PREFERRED QUALIFICATIONS/SKILLS/EXPERIENCE:

• Experience in Quality Engineering, Quality Systems, Manufacturing Quality, Analytics, or a related field
• Strong analytical, problem-solving, and data visualization skills
• Knowledge of QMS processes, including CAPA, nonconformances, complaints, and audits
• Experience working in regulated industries (Medical Device, Pharma, or similar)

Join us in building a more predictive, data-driven approach to quality and making a meaningful impact on product performance and customer outcomes.

HOW YOU CAN THRIVE AT ALCON:

• Collaborate with teammates to share standard processes and learnings as work evolves!
• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.