Network Support Agent
About the job
- A Technical Middle qualification in Technical Support, Networks, or Computing is required.
- Six months to one year of experience in technical support, internships, or professional practice is required.
- Basic knowledge of computer installation and configuration, networking concepts including IP addressing, DHCP, and connectivity, structured cabling and RJ45 connector crimping, and tools for installing network points is desirable.
- Basic knowledge of switches and access points is desirable.
- A university student in Information Technology, Systems Engineering, or a related program is desirable.
- The role calls for service orientation, willingness to learn new technologies, proactivity, organization, attention to detail, teamwork, effective communication, responsibility, and commitment.
- Provide first-level technical support to end users.
- Assist with responding to technology incidents.
- Collaborate on basic infrastructure, networking, and equipment-maintenance tasks.
- Participate in equipment installation, structured cabling, and networking tasks.
- Support continuity of the institution's technology services.
- Experience serving users and maintaining computer equipment is valued.
- Extensive networking experience is a plus.
About the company
Galileo Global Education operates an international higher-education group that offers programs in applied arts, design, communication, and management through a network of 54 schools across 91 campuses in 13 countries. Students enroll at partner schools and campuses where practical, career-oriented curricula, hands-on training, internships, and industry connections help prepare them for the workforce; tuition and related services fund these programs. The company differentiates itself with a broad international footprint and a portfolio of branded, prestigious institutions that deliver consistent curricula and documented job placement outcomes across multiple countries. Its goal is to provide accessible, career-focused higher education across creative and management fields by leveraging its international network to offer recognized credentials and strong post-graduation employment prospects.
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Paris, France
Founded
2007
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Simplify's Take
What believers are saying
- Fiscal 2025 revenue rose 12% to €1.42 billion, with EBITDA reaching €350 million.
- S&P expects fiscal 2026 EBITDA near €400 million, driven by international schools and efficiencies.
- June 2026 campus openings in Paris and Dakar strengthen student experience and recruiting momentum.
What critics are saying
- S&P flagged French enrollment weakness, apprenticeship reform pressure, and EM Lyon admission tightening in 2025.
- 2025 investigation alleged student overcharging, staff burnout, and profit pressure across Galileo schools.
- Dependence on tuition and France exposes Galileo to existential enrollment shocks if reputation erodes.
What makes Galileo Global Education unique
- Galileo owns 54 schools across 91 campuses, spanning 13 countries and multiple disciplines.
- Paris campus expansion and Bercy headquarters consolidation signal operational scale and brand reinforcement.
- AKAD acquisition and international schools diversify revenue beyond France’s weaker higher-education market.
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Benefits
- Health Insurance
- Meal Benefits
- Commuter Benefits