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Capgemini

Global consulting, technology services, outsourcing

Applications Support Specialist - Petro-Technical Applications

IT Service Desk & End User SupportUpdated on Nov 14
Full-timeCalgary, AB, Canada

About the Job

Requirements

  • Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
  • A bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
  • Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite, including Blueback, Petrel, C-Core, Drillbench, Eclipse, GeoX, Intersect, and PetroMod.
  • Experience with additional applications may include Petroleum Experts, Amarile RE Studio, Blue Marble, Paleoscan, Peloton Wellview/Siteview, Hampson Russel Suite, and Geolog.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Responsibilities

  • Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
  • Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
  • Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
  • Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
  • Perform incident, service request, and problem management activities in accordance with established service level agreements.
  • Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
  • Log, update, track, and report on support tickets to ensure timely and accurate resolution.
  • Support application upgrades, patching, configuration changes, and interface management activities.
  • Manage software licensing, user account provisioning, and de-provisioning processes to support employee onboarding and offboarding.
  • Collaborate with business stakeholders, technical teams, and external vendors to improve application stability and user experience.
  • Participate in testing and validation activities for application enhancements and system changes.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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