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Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Manager, Operations Business Intelligence/PCS/Surety

Full-TimePosted on 10/22/2026
$64.7k - $120.4k+ Performance-based incentives
Senior
Bachelor's, Associate's
Richmond, VA, USA+1 moreMore locations: Greensboro, NC, USA
HybridATS lists hybrid work in Richmond, Virginia, and Greensboro, North Carolina; the description also lists 100% onsite/in-office.
Business & StrategyBusiness Operations
Company Does Not Provide H1B Sponsorship

About the job

Requirements
  • A minimum of five years of previous insurance agency or brokerage experience in Property & Casualty is required.
  • Advanced knowledge of agency operating procedures and the agency management system is required.
  • Advanced proficiency in Microsoft Word, PowerPoint, and Excel is required.
  • Keen attention to detail and a high level of organization are required.
  • Leadership experience managing teams is required.
Responsibilities
  • Oversee the Business Process Team and drive strategic initiatives that enhance efficiency and effectiveness.
  • Facilitate user access and system administration.
  • Create, document, train, and roll out new business processes and modifications to existing workflows.
  • Manage projects and ensure that all processes support overall business goals.
  • Manage multiple priorities in a dynamic environment.
Desired Qualifications
  • An associate or bachelor's degree, or equivalent industry experience.
  • Experience in project management and knowledge of associated systems.
  • A Property & Casualty license, or the ability to obtain one within 90 days.

About the company

Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, NY

Founded

1871

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Simplify Jobs

Simplify's Take

What believers are saying

  • Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
  • Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
  • Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.

What critics are saying

  • Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
  • Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
  • Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.

What makes Marsh & McLennan unique

  • Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
  • Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
  • Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.

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