Butler

Job Description

• Ensure guests receive prompt, courteous, pro-active and personalized service.
• Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipments, perishables, and stationary.
• Check the expiry dates of all perishables and practice optimum usage of resources.
• Liaise with Room Service and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintain appearance, discipline and efficiency at all times.
• Perform duties in accordance to Leading Quality Assurance standards and by respecting all Raffles Behavioural Standards.
• Take action in relation to TrustYou results in an effort to constantly grow and improve the service provide to the guest.
• Inform other operating departments of matters related to Butler operations, notably Front Office to ensure VIP status and other such information, as well as Housekeeping, Engineering, Laundry, Sales, Food and Beverage, Reservations etc.
• Ensure that consumption of guest supplies is under control.
• Practice tactful up-selling of hotel products and facilities.
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated.
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.
• Ensure good regular communication amongst the team and Front Office.
• Take regular inventories of all items within the jurisdiction of Butlers and inform the Purchasing for any fresh stocks required.
• Attend daily briefings and note information about guests and functions in the hotel.
• Fully understand the difference in guest levels (VIPs) and Room Categories.
• Ensure the upkeep of all guest rooms and report any maintenance faults to the Housekeeping Supervisor.
• Respect guest privacy and do not discuss guests’ private information with colleagues.
• Ensure all unattended valuables and belongings inside guest rooms are noted and Security Supervisor is informed about the same.
• Report any Lost and Found to the Supervisor and Housekeeping Coordinator.
• Maintain all reports and records and meet deadlines.
• Provide third service to guests, by ensuring rooms are tidied up after guests leave rooms.
• Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met.
• Check all items (amenities, laundry, etc.) before delivering them to the guests.
• Offer information about various hotel facilities and services to guests.
• Demonstrate discretion and courtesy when entering into the private space of guests.
• Adhere to Occupational Health and Safety policies and procedures.

Qualifications

• Previous experience in Butler service, Guest Relations, Front Office, Housekeeping, or a similar luxury hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a passion for personalized guest service.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Good organizational and multitasking skills.
• Strong sense of discretion, integrity, and confidentiality.
• Proficient in English; additional language skills are an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.