XR Extreme Reach

Video ad management and distribution platform

IT Cloud Operations Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

Automate manual operations tasks to streamline processes and reduce manual effort.
Identify opportunities to improve system reliability and reduce incidents.
Manage and support proactive monitoring solutions across the production environment.
Analyze recurring problems in live applications and facilitate developer investigations to prevent recurrence.
Perform backend or frontend product-code actions for real-time diagnosis of major live-system incidents.
Analyze and report frequently occurring live-system problems.
Provide Tier 3 support for production infrastructure across APAC, UK/EMEA, and US shifts, including 24x7 on-call coverage during weekends and public holidays, resolving complex issues to maintain service availability and reliability.
Serve as a first responder for infrastructure and production incidents.
Perform root-cause analysis and prepare incident and root-cause analysis reports.
Implement corrective and preventive actions to avoid recurring incidents.
Create and manage automated infrastructure solutions, automated builds, and configuration management.
Assist developers by explaining reported-bug details and user scenarios to accelerate triage and fixes.
Understand large-scale on-premises and cloud mission-critical systems, including networking, security, redundancy, scalability, monitoring, and performance key performance indicators.
Adapt quickly and integrate and use new technologies, platform as a service offerings, and application programming interfaces.

Responsibilities

Design, develop, and document cloud infrastructure and cloud-monitoring solutions.
Work with team members to gather requirements and deploy cloud technology to scale the platform.

IT CloudOps Engineer

XR Extreme Reach · Kuala Lumpur, Malaysia (Hybrid) · — · Posted 2026-10-22

Workplace: hybrid

Department: IT

Description

If building and maintaining cloud scalable systems and solving complex problems is your passion, you are reliable, collegial and thrive in a fast-paced collaborative environment, this is the job for you. The CloudOps Engineer will use their expertise to design, develop, and document our cloud infrastructure, and cloud monitoring solutions. This individual will work with team members to gather requirements and deploy cloud technology to help scale our platform used to power the world’s video advertising. The role involves monitoring production environments, incident management, troubleshooting, deployments, automation, security, and continuous improvement of cloud operations.

Requirements

Automate manual ops tasks to streamline processes and reduce manual effort.
Identify areas where systems can be improved to increase system reliability and reduce system incidents.
Manage and support proactive monitoring solutions across the Production environment
Look for trends and themes in issues reported in Live Applications and facilitate investigations by Developers to avoid repeated occurrences
Perform actions on the Product codebase (backend/frontend) for real-time diagnosis of major incidents in Live systems
Perform analysis and reporting on frequently occurring Live problems
Deliver Tier 3 support for Extreme Reach production infrastructure across a 3-shift rotation (APAC, UK/EMEA, US), providing 24x7 on-call coverage during Weekend & Public Holiday to resolve complex issues to maintain critical service availability and reliability.
Act as a first responder for infrastructure and production incidents.
Perform root-cause analysis and prepare incident/RCA reports.
Implement corrective and preventive actions to avoid recurring incidents.
Creates and manages Automated Infrastructure solutions. Automated builds and configuration management.
Assist Developers who are fixing bugs to understand the detail and user scenarios around reported bugs to accelerate triage and fixing
Understands the fundamentals of large scale on-prem and cloud mission critical systems; networking, security, redundancy, scalability, monitoring, & performance KPIs.
Fast, adaptable, with a proven ability to integrate and exploit new technologies, PAAS offerings, and API’s

Benefits

What we offer  

Competitive benefits 
We promote a flexible hybrid working approach to help you find the best working balance  
A global diverse community, where we learn from each other. At Extreme Reach, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Apply

Apply at XR Extreme Reach

About the Company

XR Extreme Reach

Video ad management and distribution platform

Extreme Reach provides a global digital advertising platform for video ad management and distribution. Its core product, AdBridge, unifies creative asset management, dynamic creative optimization, talent and rights management, and video ad serving to help advertisers, agencies, and media companies streamline workflows and deliver ads across multiple channels and devices. The product works by centralizing assets, automating optimization of dynamic creatives, handling talent and rights details, and serving video ads wherever the campaign requires. The company differentiates itself with an end-to-end platform that covers asset management, rights, optimization, and distribution in one system, coupled with global reach. Its goal is to simplify and optimize the entire video advertising process, enabling clients to run campaigns more efficiently at scale.

Company size: 501-1,000
Company stage: Growth Equity (Venture Capital)
Total funding: $204.6M
Headquarters: Needham, AL
Founded: 2007

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