Client Maintenance Administrator
About the job
- Fluent English is required.
- Works effectively with office systems, especially those required to organise large amounts of paperwork and correspondence.
- Ability to cope with pressure and meet tight deadlines.
- Strong customer focus.
- Excellent organisational and time management skills, with the ability to work on own initiative when required and manage a varied, often unpredictable workload.
- Meticulous attention to detail.
- Receive and process new customer applications and existing client quotations or recalculations.
- Create and update customer master records, including billing, licence and electronically stored master document records, and pass customer master records to Client Planning Advisors for planning and delivery.
- Receive and process certification review workflows, prepare certification review forms, and allocate certification reviews to qualified certificate reviewers.
- Manage incoming Corrective Action Plans (CAP) and CAP approvals or rejections through CAP mailbox/PointGlobal monitoring, and upload them to PointGlobal unless submitted through the BSI Assurance Portal.
- Manage key aspects of certificate issue and reissue.
- Complete daily workflow-driven activities to ensure all tasks are completed on time.
- Monitor individual KPI performance and ensure relevant targets are achieved and exceeded.
- Provide general administration support to Sales, Client Planning Advisors and C&R as requested and required by the management team.
- Assist with external and internal customer problems and respond to inquiries in a timely manner.
- Support clients in Customer Journey so their experiences meet their aspirations, the Credo of ‘Making Excellence a Habit’ is delivered, and their application and continuous certification processes are completed successfully.
- Support the strategic plan and achievement of KPIs and objectives through robust processes, the Common Operating Model and teamwork.
- Support the development, improvement and implementation of the Customer Service Centre and BSI internal processes.
About the company
BSI is a global standards and business-improvement partner that helps organizations grow by addressing society’s critical issues, from climate change to trustworthy AI. It works by developing and applying standards, certifications, training, assessment, and assurance services that enable clients to manage risk, improve governance, and demonstrate compliance. Its products operate through a worldwide network of experts, industry groups, and governments, delivering audits, certifications, and advisory guidance to help clients meet specified requirements and improve performance. What sets BSI apart is its scale and breadth: a 100-year history, a global community of 15,000 experts and 77,500+ clients across many sectors, and a collaborative approach with regulators, industry bodies, and stakeholders to implement standards in real-world operations. The company’s goal is to help clients fulfil theirs by creating trust and accelerating progress toward a fair society and a sustainable world.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1901
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Simplify's Take
What believers are saying
- BSI renewed Canada cooperation through 2028, strengthening cross-border standards influence.
- BSI's 2026 net-zero and supply-chain reports position it inside high-demand enterprise risk budgets.
- BSI won new mandates in 2026 for healthy-working and suicide-prevention standards, expanding reach.
What critics are saying
- BSI faces employment litigation in Illinois over ADA claims filed September 13, 2026.
- Public standards work depends on consensus, slowing monetization when competitors move faster.
- BSI's broad consulting and certification model risks commoditization if regulators standardize compliance.
What makes BSI unique
- BSI controls UK national standards and 1,600 committees, shaping ISO 42001 adoption.
- BSI pairs standards with certification, training, testing, and advisory services across 77,500 clients.
- BSI launched 2026 certificates for Future Homes Standard compliance, tying standards to market access.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Paid Maternity Leave
Paid Paternity Leave
Paid Parental Leave
Paid Bereavement Leave
Learning and Development Opportunities
Flexible Work Hours
Company News
BSI launches Kitemark for digital twins. Justin Stanton Editor, CM Digital The BSI has launched a Kitemark for digital twins. The new certification scheme aims to help organisations demonstrate that their digital twin capability is secure, well governed and delivering measurable business outcomes. The BSI Kitemark for Digital Twins is built on the BS ISO/IEC 30186 Digital Twin Maturity Model and additional requirements covering governance, competency, security, risk management and value realisation. It assesses both the maturity of a specific digital twin and the organisation's ability to deploy, govern and continually improve digital twin solutions over time. It provides confidence that clear ownership, accountability and controls are in place, while demonstrating that digital twins are being used to deliver measurable operational outcomes aligned to business objectives. The first BSI digital twin Kitemark has been awarded to Neuron, a smart building management systems specialist in Hong Kong. According to the BSI, the digital twin, maturity model and assessment guidance independently verified how effectively Neuron's live digital twins and supporting systems are managed, from their intended purpose through to value, security and ongoing management. Andy Butterfield, managing director of built environment at the BSI, said: "Digital twins have the potential to transform how organisations use data and AI to manage assets, infrastructure and operations, helping to deliver better outcomes for people, places and the planet. "Neuron's certification shines a light on the way forward: a pathway for organisations around the world to adopt digital twin technology with confidence, accelerate best practice globally and turn technological ambition into measurable improvements in sustainability, operational efficiency and long-term value."
From ambition to action: LPL Construction and the journey to Net Zero. Next week, BSI Group hosts Net Zero Week 2026 (28 September to 1 October), bringing together businesses, leaders and practitioners across the UK to explore how every sector can accelerate its journey to net zero. For LPL Construction Services, it is a moment that reflects not just where the industry is heading, but where LPL Construction already stand. What is BSI Net Zero Week? BSI Net Zero Week 2026 is an annual series of online webinars run by the British Standards Institution, one of the world's leading standards bodies. This year's theme is Turning Ambition into Action Across Every Sector, and it runs from Monday 28 September to Thursday 1 October 2026. The event brings together experts and practitioners across manufacturing, energy, transport, digital and the built environment to share practical guidance on embedding net zero into how organisations operate day to day. According to the UK Net Zero Barometer 2026, 91% of businesses are looking for additional support to achieve net zero, which underscores just how important events like this are in moving the conversation from aspiration to measurable delivery. For the construction industry, the session of particular relevance is on Tuesday 29 September: Whole-Life Net Zero: From Materials and Products and Buildings to Operational Resilience. This is a topic that sits at the heart of everything LPL Construction do across its civils, aviation, healthcare and infrastructure projects. Where LPL Construction stands. At LPL Construction Services, net zero is a structured, evidence-based commitment that runs through every project LPL Construction deliver, from its Elsenham headquarters in Hertfordshire to its operations across the South East, North West and major aviation sites including London Stansted Airport and Manchester Airport. In 2025, its business grew significantly. Turnover increased by 124%, from £19.6 million in its 2022 baseline year to £44 million. With that growth came more projects, more plant, more materials and more people. It would have been easy for its carbon footprint to grow unchecked. Instead, LPL Construction focused on something more meaningful than absolute emissions: carbon intensity. When measured per £1 million of turnover, its carbon intensity reduced from 186.4 tCO[2]e in 2022 to 102.17 tCO[2]e in 2025. That is a 45% reduction in carbon intensity over three years, demonstrating that responsible growth and environmental progress are not mutually exclusive. In simple terms, LPL has more than doubled its turnover while almost halving its emissions per pound of output. Its Net Zero roadmap. Its Carbon Management Plan, sets out a structured, science-aligned pathway to net zero by 2050. LPL Construction measure and report Scope 1, 2 and 3 emissions annually in line with the GHG Protocol, with external verification through Carbon Footprint Ltd and publication on the CaDi public database. Scope 1 - direct fuel emissions. Its 2025 Scope 1 emissions totalled 601.26 tCO[2]e, reflecting a period of significant project intensity with increased plant utilisation across multiple concurrent civil engineering sites. Its target is to reduce this to 200 tCO[2]e by 2030, an average reduction of approximately 80 tCO[2]e per year. LPL Construction is pursuing this through four structured workstreams: * Alternative fuel expansion, * Plant efficiency controls, * Fleet transition and * Structured travel management. Alternative fuel substitution is already making a measurable difference. During Q4 2025 alone, 59,000 litres of HVO+ fuel were used in place of white diesel, avoiding approximately 147 tCO[2]e relative to a fossil diesel baseline. HVO+ adoption is becoming standard across its plant categories wherever technically feasible. During 2026, LPL Construction is commencing a phased replacement of internal combustion engine vehicles with electric alternatives, supported by the installation of seven 7kW electric vehicle charging points at head office. Scope 2 - purchased electricity. Its Scope 2 emissions reduced to 8.31 tCO[2]e in 2025, a 37% reduction from its 2022 baseline, and Scope 2 remains on track. LPL Construction is committed to transitioning to a certified renewable electricity provider at the earliest contractual opportunity, targeting Net Zero Scope 2 emissions no later than 2035. Hybrid solar-powered welfare units are already reducing generator reliance across its sites. Scope 3 - supply chain and embodied carbon. Scope 3 remains its largest challenge and its greatest opportunity. Its 2025 Scope 3 total was 3,891.22 tCO[2]e, reflecting materially intensive civils phases across several major projects. Its 2030 target is 1,000 tCO[2]e, and its recovery pathway focuses on three key levers: concrete decarbonisation, waste and landfill reduction, and steel and procurement controls. Concrete is the single largest Scope 3 reduction opportunity. LPL Construction is increasing cement substitution ratios using GGBS, requiring embodied carbon comparisons at tender stage and prioritising suppliers with Environmental Product Declarations. On steel, LPL Construction is maintaining high recycled-content reinforcement, preferring Electric Arc Furnace production routes and engaging suppliers on science-based reduction pathways. On waste, its current landfill diversion rate is 25%. LPL Construction has a structured trajectory targeting 50% diversion by 2030, with measurable annual milestones and a landfill-last-resort governance trigger already in place across its projects. Recognised by the industry. Its commitment to sustainability is not just internally measured. In June 2026, LPL Construction Services was awarded the EcoVadis Gold Medal for sustainability, placing LPL Construction in the top 5% of companies rated worldwide with an overall score of 81 out of 100. EcoVadis is the world's most trusted business sustainability ratings platform, assessing over 130,000 companies across global supply chains. Across the four EcoVadis themes, its scores were: * Environment: 78 - Top 5% global performance * Labour and Human Rights: 82 - Top 5% global performance * Ethics: 78 - Top 5% global performance * Sustainable Procurement: 84 - Top 5% global performance Sustainable procurement scoring the highest of all four reflects how deeply embedded its approach to supply chain decarbonisation has become. This isn't about ticking boxes at audit time. It's the result of daily procurement decisions, supplier engagement and evidenced reporting across every project LPL Construction deliver. Aligned to the United Nations sdgs. LPL Construction Services formally aligned its operations to the 17 United Nations Sustainable Development Goals in 2023. Its 2025 SDG Performance report, provides a transparent account of progress across all 17 goals. On climate action (SDG 13), its 2025 reporting reflects the dual reality facing a growing SME in a carbon-intensive sector: absolute emissions have risen in line with project scale, but carbon intensity has fallen sharply and structured reduction pathways are now formalised and evidenced. LPL Construction is targeting year-on-year Scope 2 intensity reduction, increasing HVO+ usage to 65,000 litres across 2026 and seeking external validation of all Scope 1, 2 and 3 emissions data. On responsible consumption and production (SDG 12), LPL Construction is tracking landfill diversion from 25% toward 30% in 2026, recording recycled aggregates and fine aggregate volumes as a new Scope 3 KPI, and ensuring 100% of steel reinforcement procurement flows through CARES-certified suppliers. On life on land (SDG 15), LPL Construction negotiated the acquisition of approximately 152 acres (61.5 hectares) of land in early 2026 for structured biodiversity enhancement, with hedgerow reinstatement and habitat corridor creation forming measurable annual KPIs from Q3 2026 onward. This marks a transition from reactive environmental mitigation to proactive ecological investment, something LPL Construction believe the construction sector has a responsibility to lead on. Innovation on site. Net zero in construction is not achieved by policy alone. It is achieved through innovation in how LPL Construction work on site, and 2025 brought several practical advances. Alkali-neutralising concrete washout systems (BlueRinse) were deployed across all 15 live civils-based projects during the year, treating high-pH cementitious runoff at source before discharge. Investment in a tracked, remotely operated vacuum excavator and enhanced buried services detection using magnetometer technology resulted in zero service strikes in 2025, alongside improved operational efficiency and reduced environmental risk. Plant telematics systems now enable systematic capture of engine hours, idle time and power modes across its fleet, giving its operational teams data-led oversight of fuel consumption and enabling targeted reductions rather than broad estimates. Its commitment looking ahead. BSI Net Zero Week exists because the challenge is real, the urgency is real, and 91% of businesses still need support to get there. At LPL Construction Services, LPL Construction is proud to be one of the businesses that has moved firmly from ambition to action. Its 2025 Carbon Management Plan states it plainly: the 2030 target of 1,000 tCO[2]e for Scope 3 remains its ambition, and LPL Construction is pursuing it through structural material change, supply chain decarbonisation, waste reduction maturity and embodied carbon management. Its strategic focus for 2026 to 2030 is to reduce carbon intensity per project through material substitution, procurement discipline and landfill reduction, while integrating carbon reduction into growth and project delivery decisions. Sustainable development at LPL is not a destination. It is an ongoing obligation demonstrated through disciplined action, year after year. If you would like to find out more about BSI Net Zero Week 2026, including session registration, visit pages.bsigroup.com/net-zero-week-2026.
Prince William launches new suicide prevention toolkit with help of Harry Kane. England captain Harry Kane, along with Formula 1 driver George Russell and boxer Carl Frampton, star in a new film by Prince William's Royal Foundation encouraging people to have the confidence to start a conversation about suicide. Prince William and Harry Kane are encouraging people to have the confidence to start a conversation about suicide. Article continues below Powered By Footage shows Hamaira Batool getting into a Lamborghini before a fatal M62 crash The England captain, along with a host of other sporting stars, including Formula 1 driver George Russell and boxer Carl Frampton, star in a new film by William's Royal Foundation that promotes a brand new toolkit aimed at preventing suicide through the power of sport. Article continues below Today, the prince is launching the 'On Your Side' toolkit that has been designed for those working or volunteering in sport, which will give advice on the warning signs to spot in someone struggling and how people can start conversations and get support before a mental health crisis occurs. The launch will be marked today at Everton's Hill Dickinson Stadium where William will be joined by a host of sporting stars, including Olympic gold medal winners Dame Kelly Holmes and Dame Laura Kenny as well as Lioness Jill Scott, Match of the Day presenter Gabby Logan and boxer Campbell Hatton, the son of Ricky Hatton, who took his own life last year. In the film, being released today, Kane and other sporting stars, including women's rugby World Cup winner Rocky Clark, and elite jockey turned coach George Baker, can be seen using conversation starters to ask those they spot struggling with their mental health if they want to talk. You May Like And in it, the England captain says: "If you think someone is not OK, ask. One conversation can change everything." The new toolkit also has the backing of former England captain and BBC pundit Alan Shearer, who was left deeply affected by the suicide of his close friend, the former Wales manager Gary Speed, who was just 42. Article continues below 138205439166 During his visit to the home of Everton Football Club today, where Speed once played, William will visit a special talking bench at the Hill Dickinson Stadium, which was unveiled in Speed's memory and encourages people to speak openly about their mental health. Shearer said: "Everton meant so much to Gary Speed and I'm happy to support the Royal Foundation with this." He added "We can't always know when somebody is struggling but we can all be better at asking, listening and helping someone find the right support. You don't have to have all the answers, but I hope everyone will support the toolkit." Article continues below As well as visiting the bench later today, William is also expected to give a speech at the Premier League ground, where he will say: "My hope is that every sporting organisation in the country will look at what is being launched today and ask a question: 'What more can we do?' "Because the opportunity before us is enormous. Sport has the ability to reach people who may never walk through the door of a mental healthcare service. People who may never seek support themselves and may be struggling in silence. The sporting community can help change that." Article continues below The new toolkit, which is being launched on World Suicide Prevention Day, has been produced in a partnership between the UK's national standards body, the British Standards Institution (BSI) and mental health charity Chasing the Stigma. It has been developed by experts and designed to be used by sports clubs from grassroots organisations to professional outfits and can be used by players, coaches, staff, volunteers, families and fans. It has been aimed at the sports sector as research commissioned by the Royal Foundation shows that sport has the potential to be a "powerful platform" for suicide prevention but is "hampered by stigma - particularly among men and elite athletes". Article continues below The toolkit includes information on how to create an environment where people can speak up, conversation starters for those concerned about suicide, how to spot the signs of someone in crisis and where people can get support. The Football Association, of which William is patron, will commit to embedding the toolkit across its entire organisation, as well as in its community and grassroots football network. Article continues below The Premier League and British Cycling will announce their commitment to prioritising suicide prevention across their organisations, and Team GB will use the resource with all athletes and staff. It will be available on Chasing the Stigma's Hub of Hope website and app, the UK's largest mental health directory. Jake Mills, founder and CEO of Chasing the Stigma, said: "What Julian Lewis is trying to do is not just raise awareness, but come up with a conversation starter with practical solutions as a result of that. Article continues below "Julian Lewis know that sport brings people together, if Julian Lewis can reach people and give people a reason to talk about this topic, but then take something practical away, then that's the legacy of what Julian Lewis is trying to do here: to take it into that everyday life. "If we're going to make a difference as suicide prevention, given the stigma, given the uncomfortableness, given how often people feel like they can't have that conversation, we need to reach people where they are, and we know the power of sport for a sense of community, for a sense of belonging, for a sense of camaraderie and teams. So being able to reach people where they feel comfortable with this toolkit, will dramatically have a big impact." While Hazel Detsiny, executive director of the Royal Foundation, said: "This toolkit is the first of its kind, uniting the sector across all sports and at every level, with the aim of bringing about meaningful change. Sport can be a powerful force for connection and support, and everyone engaged in sport has the power to make a difference to those at risk of suicide." Article continues below
William to launch suicide prevention guidance backed by host of sporting stars. By Tony Jones, Press Association Court Correspondent Published 10th Sep 2026, 00:01 BST The guidance has been produced by William's Royal Foundation in partnership with the British Standards Institution and charity Chasing the Stigma. The Prince of Wales and England captain Harry Kane are urging the sporting world to make suicide prevention part of their "game plan" by adopting new guidance about how to spot, and then support, someone having a mental health crisis. The footballer and other sporting stars, including F1 driver George Russell, appear in a video promoting the online guidance for grassroots players, professionals, fans and organisations being launched by William at a Premier League club. In a speech, the prince is expected to say that sport can reach those "who may never walk through the door of a mental healthcare service", and he hopes every sporting organisation asks: "What more can we do? Because the opportunity before us is enormous." William will be joined at Everton's stadium in Liverpool on World Suicide Prevention Day by double Olympic gold medallist Dame Kelly Holmes, ex-Lioness Jill Scott and former cyclist Dame Laura Kenny, Britain's most successful female Olympian. The future King has penned a foreword for the suicide prevention guidance, called On Your Side, and writes: "Through my work on mental health, I have met people whose lives have been changed forever by suicide. "But I have also met people whose lives have been saved because someone stepped in to help. Each of their experiences has had a profound impact on me." In the launch at the Hill Dickinson Stadium, the Football Association, which William supports as patron, will commit to embedding new advice across the organisation, including its community and grassroots football network. The Premier League and British Cycling will announce their commitment to prioritising suicide prevention and Team GB will use the resource with all athletes and staff. William goes on to write: "Whatever your role - athlete, coach, parent, official or supporter - you may be the person who notices that someone is struggling. "You could be the one who starts an honest conversation and who helps that person to find the support they need. "This toolkit gives you clear, practical guidance to do exactly that. I hope that On Your Side encourages everyone in sport, in every discipline and at every level, to make suicide prevention part of your game plan." In the video, sporting stars, including ex-world champion boxer Carl Frampton and former women's rugby World Cup winner Rocky Clark, ask questions about a person's wellbeing while in sporting environments, with Kane saying "are you alright?" then adding "you don't have to figure this out on your own". William is not seen in the film but delivers the voiceover: "You don't need to be an expert to support someone who's struggling. You just need to find the courage to have the conversation." Former England striker Alan Shearer said it was poignant the launch was being staged at Everton, a club "that meant so much" to his close friend Gary Speed, the ex-manager of Wales and former Everton midfielder who was found hanged in his home in 2011. Shearer said: "We can't always know when somebody is struggling but we can all be better at asking, listening and helping someone find the right support." He added: "You don't have to have all the answers, but I hope everyone will support the toolkit." On Your Side offers advice on spotting warning signs, starting a conversation with someone suspected of having mental health issues, asking direct questions such as "are you thinking about suicide?" and advising them where they can find further support. The new guidelines debunk the "myth" that talking about suicide promotes the idea, stating: "In fact, it opens up a conversation that can help someone feel heard, less alone and more willing to seek support." It has been produced by William's Royal Foundation in partnership with the UK's national standards body the British Standards Institution and national mental health charity Chasing the Stigma, which will provide the advice on its Hub of Hope, a mental health directory. Jake Mills, founder and chief executive of Chasing the Stigma, said: "We know that sport brings people together, if we can reach people and give people a reason to talk about this topic, but then take something practical away, then that's the legacy of what we're trying to do here, is to take it into that everyday life." Hazel Detsiny, executive director at the Royal Foundation, said: "The scale of the challenge remains clear, suicide remains one of the most serious public health issues we face with over 7,000 deaths a year across the UK - it's the biggest cause of death of men under 50." She added: "Sport has an unparalleled reach and influence with this group that few sectors can match. While sport cannot prevent suicide on its own there is real opportunity to create supportive environments needed to make conversations about suicide feel possible." - Call Samaritans for free on 116 123 or visit samaritans.org.
Countdown to BSI's Medical Technology Conference! * September 09, 2026 BSI is offering CSJ readers an exclusive 20% discount on tickets to attend its Medical Technology Conference. Dedicated to regulation and innovation, the event will offer crucial insights to help navigate change, manage risk and support informed decision-making. This one-day conference, which takes place on Monday 9 November 2026, 09:00-16:30 (GMT), at The Royal Society of Medicine, London, will bring together regulators, policymakers, standards experts and industry leaders to explore what is changing across the healthcare landscape and what it means for your organisation. Who should attend? This conference is designed for professionals working in: * Regulatory Affairs * Quality Management * Compliance * Clinical Affairs * Innovation and Product Development * Medical Device Manufacturing * Healthcare Policy and Strategy If you're responsible for navigating regulatory change, managing risk or shaping innovation pathways, this event is built around your priorities. Why attend? Delegates will gain: * Greater clarity on regulatory developments and key transition timelines. * Best practice approaches to quality management, risk management, usability and evidence planning. * Insights to support innovation, adoption and scale-up pathways. * Opportunities to connect with senior healthcare leaders and decision-makers. Agenda highlights include: * Morning keynotes and panel discussions on UK regulatory policy and global convergence. * Deep dives into ISO 13485, risk management and usability, clinical evidence and post-market surveillance. * AI keynote session exploring emerging opportunities and challenges. * Sessions on NHS and government policy priorities. * Innovation case studies and lessons learned. * Deep dives on regulatory ambiguity and digital expectations. Top experts include: * Lawrence Tallon - the Chief Executive of the Medicines and Healthcare products Regulatory Agency (MHRA). Lawrence was previously Deputy Chief Executive at Guy's and St Thomas' NHS Foundation Trust, where he led the Trust's approach to strategy, technology, innovation and improvement. * Richard Holborow - the Head of Clinical Compliance at BSI. Prior to his role at BSI, Richard worked as a clinical physiologist for 16 years within the National Health Service (NHS) specialising in implantable cardiac devices and electrophysiology. * Graeme Tunbridge, who has responsibility for BSI's regulatory compliance to undertake a range of global certification and accreditation activities across medical devices, artificial intelligence and product certification. Prior to joining BSI, Graeme was Director of Devices at the UK Medicines and Healthcare products Regulatory Agency (MHRA). * Dr Dushyant Goordyal - an AI Service Delivery Manager at BSI, specialising in AI governance, assurance, certification and regulatory compliance. * Professor Alastair Denniston - Professor of Regulatory Science and Innovation at the University of Birmingham and Honorary Consultant Ophthalmologist at University Hospitals Birmingham NHSFT. He is a leader in the field of Artificial Intelligence (AI) and Digital Health Technologies. * Vishal Thakker, who joined BSI over 9 years ago and is currently the Head of the UK Approved Body for Medical Devices and IVDs. He is responsible for the regulatory oversight of the Approved Body and wider BSI strategy, policies, procedures, and documentation to meet the various legislative and designation requirements. * Rob Turpin, who joined BSI in 2001 and is currently Head of Healthcare Standards. His recent work includes the development of best practices to support the application of artificial intelligence and machine learning in the healthcare system.