Lead Specialist
Wood Mackenzie
Lead Specialist
Wood Mackenzie
Global energy data intelligence and consulting
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.
Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.
Wood Mackenzie
Intelligence Connected
Wood Mackenzie Values
RoleOverview
As aCustomer Success Manager, you will serve as the primary advocate and strategist for clients in the trading arena—particularly those focused on short-term, real-time markets.You’llwork autonomously and proactively, partnering with cross-functional teams to help energy traders, risk managers, and analysts unlock value from our tools and dataacross the business.You’lllead QBRs, success planning, playbookexecution anddevelopment, training sessions,coordinatepresentationsand other value add engagementand ensureour clients see immediate, impactful results.
Key Responsibilities
Build and nurturestrategic relationshipswith short-term, real-time focused clients (e.g., traders, risk teams,andmarket analysts).
Plan and executeQuarterly Business Reviews (QBRs)and developcustomer success plans, emphasizing actionable outcomes and ROI.
Create andmaintaincustomer playbookstailored to real-time trading workflows and responsive data needs.
Facilitateclient onboarding and live training sessionsto ensure users integrate our insights into their workflows.
Serve as thevoice of the customer, driving cross-functional alignment—including support, product, analytics, and tech teams—to resolve issues and capture opportunities.
Proactivelymonitorcustomer health metrics, usage data, and feature engagement; escalate and mitigate risks to prevent churn.
Identifyexpansion opportunities throughdeepunderstanding of clients’ evolving workflows andtechnologyneeds.
Act as an internal educator, sharing client challenges and feature requests with the broader team to inform product development.
Essential Competencies & Experience
Technical & Industry Expertise
Deep experience engaging with thetrading community, especially withinoil, gas, and powermarkets.
Strong knowledge ofreal-time and short-term energy markets, data use cases, and volatility drivers.
Comfortable explaining technical concepts and tools (e.g., APIs, data feeds, analytics platforms) to both technical and business stakeholders.
Customer Success & Strategic Thinking
Proventrack recordwithQBRs, success planning, and developing scalableplaybooksfor complex customer profiles.
Highlyproactive, with a “self-starter” mindset—capable of working independently, managing priorities, and driving outcomes.
Skilled atproblem-solving, with the ability to navigate fast-paced, high-stakes customer environments.
Relationship & Communication Skills
Exceptionalrelationship-buildingskills—able to connect with traders, analysts, and power market stakeholders.
Effectivecommunicator, both oral and written; skilled at translating data/technical offerings into business value.
Empathetic, patient, andresponsive—especially under pressure, adapting to client urgency and real-time demands.
Cross-Functional Collaboration
Experience working inmatrixed environmentsand have evidence offlourishingincollaborative settings alongsidesales,product/research,product specialists,andsupport.
Able to balance SLA-driven expectations and short-response timelines with strategic, long-term engagement.
Why Wood Mackenzie?
Join an industry-leading team delivering insights that shape global energy markets.
Advance your career in a fast-evolving, impactful space—helping clients solve real-time market challenges.
Bepart of a supportive culture that values autonomy, collaboration, and innovation.
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov
Global energy data intelligence and consulting
Wood Mackenzie is a global energy research consultancy that provides data intelligence and strategic insights to businesses and governments. It serves the natural resources sector with extensive, subscription-based access to research platforms—delivering the latest data, analytics, and insights—and offers bespoke advisory services tailored to client needs. Their products work by combining comprehensive datasets, market analysis, and scenario planning within subscription platforms, plus customized consultancy to address specific challenges. The company differentiates itself through broad, in-depth coverage of the energy supply chain across multiple regional markets and its ability to blend quantitative data with strategic advice for clients navigating the energy transition. Its primary goal is to help clients make informed decisions and steer toward a sustainable energy future.
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