Holland America Line

Operates cruise ships to global destinations

Deck Manager - Accommodation

Janitorial ServicesUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A minimum of 3 years of leadership experience in the hospitality industry, showing progressive growth in responsibility.
A college or university degree or diploma in hospitality management or a related field is preferred; an international equivalent is acceptable.

Responsibilities

Manage operational aspects of staterooms, corridors, housekeeping pantries, and steward stations on assigned decks, maintaining cleanliness, proper maintenance, and presentation standards under the Assistant Executive Housekeeper’s direction.
Inspect guest staterooms, corridors, housekeeping pantries, and steward stations during morning and evening service for cleanliness, maintenance, and setup against established standards, and correct deficiencies.
Maintain accurate records, report maintenance issues in the appropriate system, and promptly follow up on deficiencies to ensure completion.
Monitor and enforce compliance with public-health-related cleaning and sanitization requirements.
Ensure team members have supplies for operational needs.
Manage baggage collection and distribution on assigned decks, ensuring prompt and efficient operation, that no baggage is left behind, and reporting missing luggage to the Assistant Executive Housekeeper.
Supervise and lead a team of Stateroom Stewards and Assistant Stateroom Stewards.
Inspect guest areas and service locations, taking necessary action on cleanliness and condition.
Ensure compliance with policies and standards within the assigned section.

Desired Qualifications

One year of shipboard experience in a housekeeping services environment is preferred.
Cruise industry experience is preferred but not essential.

Deck Manager is responsible for exceptional housekeeping services provided in the guest accommodation areas and related duties as assigned. Inspects and takes necessary action on cleanliness and condition of all guest areas and service locations. They ensure compliance to policies and standards within their section. Supervises and leads a team of Stateroom Stewards and Assistant Stateroom Stewards.

Manage all operational aspects of the staterooms, corridors, HK pantries and steward stations on assigned decks, ensuring cleanliness, proper maintenance and presentation standards are always maintained as per HAL standards, under the direction of the Assistant Executive Housekeeper.
Inspect daily: guest staterooms, corridors, HK pantries and steward stations for cleanliness, maintenance, and setups as per established HAL standards. Inspections are to be carried out both during the morning service and evening service and corrections made to any deficiencies found.
Maintain accurate record keeping, report all maintenance issues in the appropriate system and follow up promptly on all maintenance deficiencies to ensure prompt completion.
Monitor and enforce compliance to all public health related cleaning and sanitization
ensuring that all team members have supplies for operational needs.
Manage the baggage collection and distribution process on assigned decks. Ensure efficient and prompt operation. Ensure that no baggage is left behind on assigned decks and report missing luggage, if any, to the Assistant Executive Housekeeper.

Preferred college or university degree / diploma in hospitality management related field preferred. International equivalent suffices.

Minimum 3‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.

Cruise industry experience is preferred though not essential.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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