Mandarich Law Group

Represents creditors in debt collection cases

Collections Call Center Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeWoodland Hills, Los Angeles, CA, USAIn-person

About the Job

Requirements

At least 3 years of supervisory experience in a collections or call center environment is preferred.
Strong telephone communication and negotiation abilities are required.
Ability to oversee the collections team and ensure it meets set goals and targets is required.
Ability to ensure compliance with relevant regulations and laws governing collections efforts is required.
Ability to provide regular feedback and coaching to collection specialists to improve performance is required.
Proficiency in Spanish is helpful but not required.
Ability to analyze data and identify trends to improve collections efforts is required.
Knowledge of relevant regulations and compliance requirements is preferred.

Responsibilities

Manage a team of collection specialists and ensure they meet set goals and targets.

Desired Qualifications

Three to five years of call center or collections experience.
At least 3 years of supervisory experience in a collections or call center environment.
Knowledge of relevant regulations and compliance requirements.

Collections Call Center Manager

Mandarich Law Group, LLP · Woodland Hills, United States · Full-time · Posted 2026-09-30

Workplace: on_site

Department: Collections

Description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.

The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.

Requirements

At least 3 years supervisory experience in collections or call center environment preferred
Strong telephone communication and negotiation abilities
Ability to oversee the collections team and ensure they are meeting set goals and targets
Ability to ensure compliance with relevant regulations and laws governing collections efforts
regular feedback and coaching to collection specialists to improve performance
Proficiency in Spanish is not required by extremely helpful
Ability to analyze data and identify trends to improve collections efforts
Knowledge of relevant regulations and compliance requirements preferred

Benefits

Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
Medical and Dental coverage; 401K plan with company match
PTO
Paid Parental Leave
Paid Holidays

Apply

Apply at Mandarich Law Group, LLP

About the Company

Mandarich Law Group

Represents creditors in debt collection cases

Mandarich Law Group represents creditors seeking repayment of consumer and commercial debt. The firm works with borrowers to negotiate settlements and payment plans, while its attorneys handle cases that proceed through the courts. Its practice covers the collection process before a lawsuit, during litigation and after a judgment, with the steps used depending on the account and applicable state law. Borrowers can review accounts and submit payments online or contact representatives by phone, and the firm acts for creditor clients rather than giving legal advice to consumers. Founded in 2009, Mandarich Law Group is headquartered in Chicago, Illinois.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2009

Recently Posted Jobs

Explore more opportunities at Mandarich Law Group

See more jobs