Florida Medical Clinic Orlando Health

Multispecialty clinic network in Tampa Bay

Front Office Assistant - Orthopedics

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeZephyrhills, FL, USA

About the Job

Requirements

High school graduate or equivalent.
At least six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific scheduling protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when required.
Obtain accurate and complete patient demographic and insurance information.
Process requests for medical records according to Orlando Health and department-specific policies and procedures.
Adhere to and assure compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Demonstrate competency in using office equipment and technology, and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and actively engage in improving the overall patient satisfaction experience.
Interact with patients and families in a professional manner.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
Use supplies efficiently.
Assist the billing service as requested.

Position Summary

Orlando Health Jewett Orthopedic Institute

West Region

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Orthopedics

Location: Zephyrhills, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.

Qualifications

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting

About the Company

Florida Medical Clinic Orlando Health

Multispecialty clinic network in Tampa Bay

Florida Medical Clinic Orlando Health is a multispecialty physician group serving patients in Florida's Tampa Bay region as part of Orlando Health. Its primary care and specialty practices cover routine prevention, chronic illness management and treatment across fields such as cardiology and orthopedics. The group also runs outpatient surgery, diagnostic imaging and laboratory services, bringing medical appointments and supporting tests into the same network. Providers share an electronic health record, making each patient's medical history available across the network when care involves more than one physician or specialist. The clinic was founded in 1993.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1993

Recently Posted Jobs

Explore more opportunities at Florida Medical Clinic Orlando Health

See more jobs