Dynamics Consultant

Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world’s biggest sports organisations including the NFL, Premier League and UEFA.

We’re looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.

Every day, our team analyses billions of pieces of behavioral, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their event day, sponsorship and media businesses.

We have a team of over 950 Two Circlers working from 14 cities across APAC, North America, and EMEA, serving our expanding international client base. See here for some examples of our work.

Role Profile:

• Leading workshops across business requirements, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client facing role
• Building, configuring and deploying Dynamics 365 solutions to client environments
• Managing project timelines, project documentation and hitting required deadlines, ensuring the project is on track and escalating as required
• Introducing formal requirement specifications and workflow documentation
• Be responsible for working directly with solution architects and developers to ensure the solution meets the business needs
• Managing and upskilling junior Microsoft Dynamics internal resources

• Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side.

Functional Requirements

• Ability to operate as a Dynamics 365 functional consultant

• Experience across systems audits, requirements gathering and process mapping
• Creating functional and technical design documentation
• Creating end user acceptance testing scenarios and supporting UAT process
• Creation and delivery of end user support and training material

Technical Requirements:

• Understanding of Sales and Customer Service Processes
• Experience customising, configuring and developing Dynamics 365 CRM end-to-end solutions
• Experience building apps within D365 Sales/Customer Engagement (CE)
• Experience customising and configuring D365 Customer Service
• Good understanding and experience in Microsoft Power Platform
• Understand and experience in building Microsoft PowerApps
• Certifications within Microsoft Dynamics or Power Platform desirable (PL-200, MB-210, MB-230)
• An understanding of JavaScript desirable but not required
• An understanding of C# desirable but not required

General skillset

• Can lead as well as manage project teams
• Comfortable being hands on and managing key client accounts
• Comfortable in delivering presentations and demonstrations to stakeholders
• Worked across accounts with sizeable budget and multiple markets 
• Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships
• Ability to work at pace and retain a keen attention to detail
• A willingness to travel (if and when required)

We have a list of flexible benefits that we offer; as a taste:

• Hybrid working: we’d love for you to come into our office at least 2-3 days a week, especially during your onboarding
• Performance planning: potential to have a salary increase every 6 months and progress your career
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events (this June, we went to Spain)
• Lunch on a Wednesday, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas