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Wash and Roll

Operates express car washes and membership plans

Customer Service Representative

Full-TimeUpdated on 10/23/2026
$17/hr+ Commission
Entry
Mt. Juliet, TN, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Strong written and verbal communication skills.
  • A positive attitude and willingness to learn.
  • Ability to stay organized in a fast-paced environment.
  • A team-oriented mindset.
  • No prior experience is required; training is provided.
Responsibilities
  • Handle inbound customer calls professionally and confidently.
  • Respond to customer emails and account inquiries.
  • Assist with membership updates, account changes, and service questions.
  • Use company systems accurately and efficiently.
  • Collaborate with the team to support continuous improvement.

About the company

Wash and Roll operates express car washes under the Wash N' Roll name in Tennessee, Alabama, Georgia and Indiana. The company provides automated exterior cleaning through local sites, with wash packages that include washing, waxing and surface protection treatments. Drivers choose individual visits or recurring monthly plans, while business accounts support vehicles used by local companies and independent contractors. Site teams manage wash equipment, help customers select services and coordinate daily operations, supported by maintenance staff who service tunnel, water and mechanical systems across multiple locations. Founded in 2013, the company is headquartered in White House, Tennessee.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

White House, TN

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Management incentive: the assistant manager posting includes a quarterly bonus.
  • Performance progression: customer support employees receive raises based on performance.
  • Paid holidays: the customer support posting includes paid holidays.

What critics are saying

  • Weekend scheduling: assistant managers must work flexible hours, including weekends.
  • Emergency coverage: maintenance technicians join an on-call rotation for equipment breakdowns.
  • Wet outdoor work: maintenance technicians service equipment in wet and mechanical environments.

What makes Wash and Roll unique

  • Rewash policy: the company offers repeat washes without questions when customers need them.
  • Included self-service cleaning: express wash locations provide free vacuums.
  • Commercial pricing model: fleet discounts and monthly plans are based on estimated annual spending.

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