Full-Time
Senior Salesforce Engineer
Confirmed live in the last 24 hours
Intercom
1,001-5,000 employees
Customer communication platform for businesses
Compensation Overview
$183.2k - $212.8kAnnually
Senior
No H1B Sponsorship
San Francisco, CA, USA
Requires in-office presence at least two days per week.
- Extensive experience with in Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL
- Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
- In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).
- Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
- Proficiency in Salesforce customization, configuration, flows, Apex, Integration and data management.
- Strong analytical and problem-solving abilities to understand and address complex business requirements.
- Experience with Salesforce Administration including an emphasis on Sales Cloud
- Experience with 3rd party tools such as Outreach, LeanData, Clari, Gong, Zoominfo, Zuora, Stripe, Ironclad, Docusign, and etc.
- Experience with source control tools such as Gitlab, GitHub, GearSet. Experience with agile methodologies, CI/CD automation and release management tools.
- Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.
- Design scalable and high-performance Salesforce solutions that align with business objectives and technical requirements.
- Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems.
- Hands-on experience on Apex, Lightning Components, LWC and Flow.
- Work closely with the Platform Architecture team and integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
- Provide technical leadership and guidance to a team of Salesforce developers and consultants.
- Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards.
- Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations.
- Provide ongoing support and maintenance, including monitoring system performance and ensuring data integrity and security.
- Create, refresh sandboxes and perform data loads into the sandboxes as needed.
- Be able to gather necessary requirements from business stakeholders when needed.
- Provide support on our Salesforce Tier 1 team with issues.
- Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.
- Be able to work independently and be self sufficient to go back to the business to gather more information when required.
- Partner with Business Systems Analysts and Admins to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.
Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes features such as live chat, email marketing, and customer support solutions, all designed to help businesses manage customer interactions effectively. Intercom operates on a subscription-based model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries like technology and e-commerce. A key aspect that sets Intercom apart from its competitors is its integration of multiple communication tools into a single platform, along with analytics and reporting capabilities that allow businesses to assess the success of their communication strategies. The goal of Intercom is to enhance customer engagement and improve the overall customer experience.
Company Stage
Series D
Total Funding
$234.2M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 6%1 year growth
↑ 10%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
- The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
- Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.
What critics are saying
- The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
- Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.
What makes Intercom unique
- Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
- Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
- Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.
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Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.