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StepStone Hospitality

Manages hotels and restaurants for property owners

Job Not Found

Full-TimeUpdated on 10/21/2026
No salary listed
Entry
North Augusta, SC, USA
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Previous hotel, customer service, hospitality, retail, or related guest-service experience is preferred.
  • Previous Front Desk experience is strongly preferred but not required for candidates with strong customer service experience.
  • Strong customer-service and interpersonal skills are required.
  • Ability to communicate professionally with guests and coworkers.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to remain calm and professional when handling difficult situations.
  • Basic computer skills are required.
  • Ability to accurately handle cash and financial transactions.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Ability to maintain guest confidentiality and exercise sound judgment.
  • Ability to follow Crowne Plaza, IHG, StepStone Hospitality, and hotel policies and procedures.
Responsibilities
  • Greet all guests in a warm, professional, and welcoming manner.
  • Provide efficient and accurate check-in and check-out service.
  • Verify guest identification, reservation information, room type, length of stay, rate, and method of payment.
  • Issue room keys in accordance with hotel security procedures.
  • Provide guests with information regarding hotel amenities, dining options, meeting spaces, local attractions, transportation, and other services.
  • Answer guest questions and provide assistance throughout the guest’s stay.
  • Respond promptly and professionally to guest requests, concerns, and complaints.
  • Take appropriate steps to resolve guest concerns within established authority and escalate concerns to management when necessary.
  • Follow up on guest concerns to ensure satisfactory resolution.
  • Maintain a professional, calm, and courteous demeanor during high-volume periods and challenging guest interactions.
  • Anticipate guest needs whenever possible and assist in creating a positive overall guest experience.
  • Process reservations and payments.
  • Promote IHG One Rewards enrollment.
  • Coordinate with other hotel departments to meet guest needs.
  • Maintain accuracy, professionalism, confidentiality, and compliance with applicable hotel policies and procedures.
Desired Qualifications
  • Previous hotel, customer service, hospitality, retail, or related guest-service experience.
  • Previous Front Desk experience.
  • High school diploma or equivalent.
  • Experience with hotel property management systems.

About the company

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StepStone Hospitality

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Website

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Providence, RI

Founded

2009

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