Captain

Job Description

The Captain leads a designated dining room section and delivers refined, personalized service in a formal, team-based restaurant environment. As the primary point of contact for guests, the Captain directs assigned Back Servers and Food Runners, coordinates the pace and sequence of service, and ensures each table receives seamless hospitality consistent with The Knox standards.

• Lead service for an assigned section, serving as the primary guest contact from greeting through farewell
• Introduce menus and guide guests confidently through food, wine, cocktail, and special selections
• Take accurate orders, confirm preferences and allergies, and enter details promptly in the POS system
• Direct assigned Back Servers and Food Runners, delegating tasks and setting priorities throughout service
• Coordinate with the kitchen, bar, and runners to manage course timing, table readiness, and presentation
• Oversee formal table service, including proper sequence, synchronized delivery, clearing, and resetting
• Anticipate guest needs and discreetly tailor the pace and style of service to each table
• Address guest concerns promptly and professionally, involving management when appropriate
• Present accurate checks, process payments, and ensure a polished conclusion to the experience
• Maintain detailed knowledge of menus, ingredients, allergens, preparation, and beverage pairings
• Ensure section readiness, table presentation, and service stations meet luxury dining standards
• Uphold food safety, sanitation, responsible alcohol service, and all property service procedures
• Coach and communicate with Back Servers and Food Runners during service to maintain consistency

Qualifications

• Prior fine-dining or luxury restaurant service experience required; Captain or lead-server experience preferred
• Strong command of formal service etiquette, course sequencing, and dining room standards
• Advanced knowledge of food, wine, spirits, cocktails, and thoughtful pairing recommendations
• Excellent communication, leadership, and guest-recovery skills
• Ability to organize a section and direct Back Servers and Food Runners effectively
• Polished professional presentation, discretion, and exceptional attention to detail
• Ability to multitask and collaborate closely with culinary and beverage teams
• Flexible availability for evenings, weekends, and holidays
• Must meet legal minimum age requirements for alcohol service
• Ability to obtain and maintain required food-handler and alcohol-service certifications

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training