JP Morgan Chase

Runs a consumer bank and an investment bank

Technology Support 3

IT OperationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Formal training or certification in troubleshooting, resolving, and maintaining information technology services concepts, with advanced applied experience, for EMEA/LATAM-Brazil.
Demonstrated experience using enterprise-authorized AI capabilities in production support workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalate when uncertain, and follow operational and security expectations.
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on premises and in public cloud.
Experience with observability and monitoring tools and techniques.
Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm's systems to ensure operational stability and availability.
Use enterprise-authorized AI capabilities in the work environment to accelerate incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Assist in monitoring production environments for anomalies, address issues using standard observability tools, identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management for full-stack technology systems, applications, or infrastructure.
Apply reuse-first, AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.

Desired Qualifications

Hands-on experience with AWS Operations.
Good understanding of service-level agreements, service-level indicators, and service-level objectives.
Experience using logs and monitoring or dashboard tools such as Splunk, CloudWatch, or Grafana.
Site Reliability Engineering skills in automation are beneficial.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services (NAMR/APAC – India/ LATAM/Hong Kong)
Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience (EMEA/LATAM-Brazil)
Singapore: follow local country guidance
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Hands-on with AWS Operations.
Good Understanding of SLA/SLI/SLO.
Good use of logs and Monitoring /Dashboard(Eg:- Splunk, CloudWatch, Grafana).
Good to have SRE Skills on Automations.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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